Jayson Garcia

 Overall In-charge for all IT activity in the company (lone member)
 Also performing Duty Manager for hotel operations
 Provide guidance to users on how to operate new software and computer equipment.
 Performs troubleshooting to diagnose and resolve issues.
 Performs the installation and configuration of new Operating systems.
 Configuring Active Directory & GPO.
 Update and edit website content and design via WordPress.
 Take charge of IT equipment maintenance and AMC's. Negotiate software support contracts to drive-in cost savings.
 Maintains cleanliness and order for IT equipment in guest areas and of the IT/Server room.
 Attending to Front Office, Accounts and Housekeeping opera issues.
 Attending to guest complain about WIFI and telephone issues.
 Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
 Configured, tested and maintained network equipment.
 Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
 Planned and implemented upgrades to system hardware and software.
 Experienced in supporting routers, switches, wireless access points, and network servers.

• Performs hourly monitoring of Prepaid Systems, including performance of Servers, Database and Archive Backup.
• Operate and monitor system processes, user jobs and batch running in all production servers.
• Basic troubleshooting steps and handling of escalations relative to defined thresholds.
• Responsible for coordination with content providers and the other team/group.
• Perform system reboot after system crash, or system shutdown in coordination with Systems/Database administrators