Receptionist
Al Noon Hotel Apartments
Total years of experience :13 years, 4 Months
• Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout their stay.
• Assure that guest is assigned in the type of room requested and the correct rate is charged.
• Monitor customer accounts to insure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information and minimizes loss of revenue by adhering to all established credit and inventory control procedures.
• Retrieve proper name and address verification and proper approval codes for cash and credit card paying customers and verifies all information on reservations check-in; name, address and method of payment, etc.
• Sell rooms to walk-in guests.
• Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety.
• Communicate with all related departments regarding guest concerns.
• Answer the switchboard and all other related phone duties in a polite and professional manner-guest inquiries, complaints concerning the hotel, its services, etc. in a polite and tactful manner. Report all comments regardless of nature to management.
• Log wakeup call requests and deliver calls accordingly on time and to the established standard.
• Receive messages for guests and the management as per the required standard.
• Scans guest's passport and enter in CID report and tally report with the hotel system along with DTCM transaction report.
• Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed.
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings. Adhere to company policy for reporting accidents and incidents
• Deliver excellent customer service and maintain a high standard of customer management.
• Stays current with developments in the hotel by reviewing the communication log book each shift and updates log book for next shift.
• Send DTCM daily and monthly transaction reports.
• Perform the System Night Auditing.
• Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out and throughout their stay.
• Assure that guest is assigned in the type of room requested and the correct rate is charged.
• Monitor customer accounts to insure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information and minimizes loss of revenue by adhering to all established credit and inventory control procedures.
• Retrieve proper name and address verification and proper approval codes for cash and credit card paying customers and verifies all information on reservations check-in; name, address and method of payment, etc.
• Sell rooms to walk-in guests.
• Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety.
• Communicate with all related departments regarding guest concerns.
• Answer the switchboard and all other related phone duties in a polite and professional manner-guest inquiries, complaints concerning the hotel, its services, etc. in a polite and tactful manner. Report all comments regardless of nature to management.
• Log wakeup call requests and deliver calls accordingly on time and to the established standard.
• Receive messages for guests and the management as per the required standard.
• Scans guest's passport and enter in CID report and tally report with the hotel system along with DTCM transaction report.
• Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed.
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings. Adhere to company policy for reporting accidents and incidents
• Deliver excellent customer service and maintain a high standard of customer management.
• Stays current with developments in the hotel by reviewing the communication log book each shift and updates log book for next shift.
• Outbound telemarketing to the United States (international account).
• Call prospective leads and introduce the company's products, new services and promos with a clear, friendly and convincing approach during calls.
• Provide clients with product and service information regarding the diabetes supplies the company is offering, specifically the talking diabetic meter (glucometer), which will come in package with lancets and strips.
• Transfer the call to our in house medical doctors for over the phone check-up with the clients for the prescription of lancets and strips.
• Providing quick recaps for the clients about the product, on what we will have to do together with their consent and information to receive the product.
• Encode the client's personal and insurance information in the system for processing, i.e. Social Security Number, Medicare/Medicaid or other health maintenance organization (AETNA, Cigna, Humana, Wellcare and Tricare, etc.)
• Call to clients for follow ups when necessary, i.e. insurance coverage, invalid information given by clients, delayed delivery and renewal of lancets and strips.
• Greet patrons, presents menus, make recommendations and answer questions regarding food and beverages.
• Take orders and relay to kitchen and bar staff.
• Recommend wines and beverages that complement the patron's meal.
• Inspect food and beverages with concern to quality and portion control.
• Serve food and beverages.
• Prepare and serves specialty food at patron's table.
• Present bill to patrons and accept payments.
• Provide support services to maintain the cleanliness and orderliness of the restaurant.