HR Manager
Rovicom Solutions
Total years of experience :15 years, 4 Months
Joined young and energetic team to support and solve existing, but also potential office management and human capital related issues while working on establishment and set up of an HR department. Developed and maintained company polices and documentation system, recruitment and selection policy, onboarding and performance management procedures, absence and leave policy. Supported managers in efficient and effective implementation of internal procedures and legislation on issues relating to labor law. Employed high level HSE service provider while nurturing employees’ wellbeing and health alongside. Defined and implemented HR annual strategic plans aligned with budget. Recruited 70+ professionals from junior to senior level. Key responsibilities and achievements:
Full life cycle recruitment and selection processes (assessed recruitment trends; proactively recruited candidates through direct recruitment, internet mining and other creative methods, performed screening, interviewing, applicant assessment and presenting of candidates to Hiring Managers to finalize the recruitment process and assisted in hiring decision. Extensive experience in both domestic and international recruitment & headhunting)
Employee onboarding process (planed, organized and delivered introduction trainings along with mentors and managers; created all the necessary reading materials and guidelines to support onboarding process)
Organizational departmental planning closely with management team (during reorganization periods actively involved in organizational restructuring while defining both company and employees’ objectives and strategies how to achieve them)
Performance management (developed and managed employee probationary reviews in order to ensure that new recruits are performing up to standards; Developed and managed bi-annual and annual performance reviews, Updated and lead performance management system)
Employee relations, company and community communication (mediator between top management and employees; bridged management and employee relations by addressing demands, grievances or other issues, nurturing a positive working environment; set up of a clear and effective community communication)
Employee services and counseling (ran staff initiatives such as satisfaction surveys and suggestion programs in order to ensure that employees feedback is valued, addressed and incorporated into the business. Promoted and stressed out employee counseling and “open door” policy)
Special events organization (planned, prepared and organized various events- from Job fairs, student projects, through seminars and conferences, team buildings)
• In 2009 passed Train the Trainer seminar organized by ESTIEM student organization in Eindhoven, The Netherlands
• Delivered 100+ training sessions as of 2009 covering soft skills and HR related topics
• Target groups: students, recent graduates, employees from junior to intermediate level
Hired as a Senior Ivy Advisor - Communicated and maintained positive relations with customers. Analyzed statistics or other data to determine the level of customer service organization is providing. Served as advisor for website usage and understanding of features/tools through 30-minute calls. Promoted internally in March, 2013, continued to provide help and advice to customers using organization's career resources. Key responsibilities and achievements:
Communicated with customers by telephone, email or Skype (pre-scheduled calls with top-notch professionals mainly located in US and full email support to various inquires). Managed 50+ calls every week.
Handled customer complaints or any major incidents (timely responded to customers’ inquires and provided efficient solution to any major incident). Managed 500+ inquires per week.
Analyzed statistics or other data to determine the level of provided customer service (reporting on the customer satisfaction based on information collected through CRM, overseeing work of Customer Support team members and constant improvements of their daily work)
Developed feedback and complaints procedures used for staff recruitment and appraisals (Ivy Exec was opened to only top-notch professionals which restricts other professionals to join its network - ensuring this policy is addressed in clear and professional way to any potential member)
Trained staff to deliver a high standard of customer service (trained them about organization's products or services and kept up to date with changes ensuring effective and efficient support to network members). Managed team of 3 Customer Support associates fully supporting their daily activities while identifying areas of improvements.
Joint position of Education Coordinator and Center for Career Development Coordinator. Created and successfully presented project scope for brand new Career Development Center to have it up and running shortly after. Key responsibility:
Prepared career education and instructional materials for use by teachers and students
Obtained, organized, filed and displayed guidance materials
Planed, organized, developed and implemented career events and publications (organized various seminars on different topics, preparing and delivering informational presentation as requested)
Developed and maintained comprehensive occupational library including information on careers and career clusters, employment prospects and trends and employment requirements and opportunities
Oriented students to Career Center resources and service
Faculty of Organizational Sciences is one of the leading higher education institutions in the region with the tradition over 40 years. In the period of intensive changes it became leading education and research institution in the field of organizational sciences, management, informational systems and technologies. Faculty today has over 3500 students on 18 different study programs on undergraduate, graduate and postgraduate level of studies. Faculty is in group of faculties of technology and engineering sciences of University of Belgrade. Management study program is based on contemporary business and development in national and international environment in management, marketing, economy, finance, human resources, operations management, quality management, and project and investment management.
