Jelena Skoric

Technical Solution Manager at IBM, Central/ Eastern Europe, ME, Africa

• Serbia
• My current job since September 2005

Accomplishments
• Acknowledged as IBM technical leader for efficient leadership of engagement
• Functioned as member of the account team involved in identification, qualification and fulfillment of Professional Services opportunities
• Created complex solutions across various IT platforms for various industries

Role: Technical Solution Manager, Central/ Eastern Europe, ME & Africa (Dec 2011 till date)

• Provide leadership to the technical team in rendering presales support and developing complex long-term client engagements worth over $5m - $250m
• Develop/ maintain productive business relationships with Customers, Sales Reps, Systems Engineers, Solution Executives, Operations, Regional Managers for identification/ development of new business opportunities
• Define and implement business strategies, deliver end to end solutions aligned to business requirements of customers
• Align projects/ programs to business requirements, existing infrastructure and other related factors
• Ensure usage of advanced methodologies in implementing various customer engagements
• Liaise with delivery executives and subject matter experts in formulating solution strategies, and support and existing accounts
• Draft/ present proposals with regards to organization wide offerings and solution delivery to customers and internal stakeholders
• Finalize pricing services deals and develop commercial structure
• Set up strategic partnerships with other organizations

Role: Delivery Project Manager, Central and Eastern Europe (Dec 2009 - Dec 2011)
• Rendered technical direction to the members of the delivery project team
• Enhanced client satisfaction through prompt resolution of issues and qualitative service delivery
• Maintain updated status and generated various reports for the senior leadership team/ other stakeholders


Role: Middleware Software Specialist, Serbia (Jul 2008 - Dec 2009)
• Ensured support for IBM middleware software solutions, focused on WebSphere software products for Windows, Linux and Unix
• Resolved issues related to middleware software on customers’ side including installation/ implementation of WebSphere software products based on project requirements
• Maintained updated knowledge on software products: WebSphere application server (administration and problem determination), WebSphere MQ and WebSphere Process Server (administration and application development)

Role: Deskside Support, Serbia (Sep 2006 - Jul 2008)
• Provided technical support regarding solution construction, implementation and system integration.
• Functioned as Global voice infrastructure and network infrastructure support
• Maintained updated knowledge on various technological aspects
• Guided IBM employees and IBM field technical personnel in resolution of various critical technical issues

Role: Web Manager, Serbia (Sep 2005 - Sep 2006)
• Coordinated activities related to enhancement of brand image of the organization in coordination with communications and public relations personnel
• Used knowledge of web technologies in implementation of user-center design and usability principals for the web