Jenefer Ramirez

• Greet and assist guest in a professional and

e Create a lesson plan and home activities

• Plan, prepare and deliver language sessions
• Assess employees and providing constructive feedback
• Supervise, manage members assigned tasks on a daily basis
• Coordinate and schedule training programs.
• Prepare annual and monthly training schedule.
• Maintain trainee data base and training records.

e Proactively ensure a smooth team operations and effective collaboration between
agents and management.
• Assess employees and provide constructive feedback.
• Supervise, manage members assigned tasks on a daily basis.
• Provide overall team support and administrative provision to assist with team
efficiencies and effectiveness.
• Schedule and provide needed documentary support for meetings.
• Manages team to ensure excellent customer service to make sure KPIl metrics will
be achieved.
• Motivates and delegate tasks to team members.

• Responsible in creating a one stop shop career for Filipino students and provide
information regarding courses offered by our Top Universities in the Philippines
and abroad.
e Communicate with the College Universities to participate in the career fair.
Handle guest list, registrations and invitations.
Supervise event set up, decorations and technical arrangement.
Manage logistics, timelines and budget.
Ensure smooth on site event.

e Handle and Escalate priority issues per customer specifications.
• Provide alternative solutions appropriate with the objective of retaining customers
and clients business.
• Provide customer instruction and provide detail program that they have in their
plan.

• Performing office duties such as answering phone inquiries, preparing briefing
materials, managing correspondence, coordinating meetings and overseeing
administrative tasks.
• Answer and direct phone calls as well as answering inquiries efficiently.
• Maintain office filling to ensure proper documentation and record keeping.