CUSTOMER SERVICE REPRESENTATIVE
EMAAR MALLS GROUP
Total years of experience :2 years, 10 Months
To cheerfully greet each and every customer with a smile.
To help create an environment oriented to trust open communication, creative thinking, and cohesive team effort.
Provide the team with a vision of the task objectives through briefing.
Leading by setting a good example being consistent in behavior.
Facilitate problem solving and collaboration.
Recognize and celebrate team and team member accomplishments and exceptional performance.
Intervene when necessary to aid the team in resolving issues.
Motivate and inspire team members.
Offering excellent customer service in a multinational environment.
To provide our customers, both internal and external with best services.
To deal professionally with my peers and managers
Ukwala Supermarket LLC
September2010 - March 2011
Position
Customer Service Officer
➢ Ensuring that customer service is delivered efficiently.
➢ Making sure that there is enough floor coverage.
➢ Driving sale to achieve target.
➢ Handling customers complaints according to the
Company policy.
➢ Cashing up tills.
➢ Customer service and relations
➢ Merchandising and cashiering
➢ Replenishing and housekeeping
➢ Stock taking.
Jan2010-Aug 2010: Position
Call Centre Agent Telecom Company Kenya LTD.
➢ Finding and scheduling information to the clients.
➢ Outstanding telesales customer service.
➢ To communicate back information to other extensions
➢ Educate clients on backup policies.
➢ Update client's information and schedule appropriate cases.
➢ Ensuring product quality and quantity in the market.
➢ Consumer feedback about the products
➢ Creating awareness of the company' new products.
Jan 2009 - June 2010 Supreme Furnishers (Kenya)
position: Sales Coordinator.
➢ Coordinating sales in retail outlets
➢ Marketing
➢ Walking clients around the showroom
➢ Customer Service
➢ Stock taking in and out
➢ Making orders and following deliveries
➢ Ensuring adequate supply
➢ Report on daily sales
