Office Manager/ Personal Assistant to MD
Danway LLC
Total years of experience :7 years, 3 Months
02/12 - 03/13 Office Manager/ Personal Assistant to MD, Danway LLC, Dubai, UAE
• Organize office operations and procedures
• Manage corporate events and gift purchases
• Organization of conferences and exhibitions
• In-charge of company website including but not limited to update and maintenance
• Supervise staff (1 Receptionist, 1 Admin Coordinator, 4 Office Boy)
• Delegate work to staff and manage their workload and output
• Keep record of minutes for weekly Management Meetings
• Handle all correspondence (email, phone calls, etc) including confidential information for Managing Director
• Diary management for Managing Director
• Organize travel arrangements, including visa applications and travel bookings for all office staff
• Collate and submit travel/other expenses for Managing Director
06/11 - 01/12 Office Manager, UAE BIZ (Business Inception Zone), Dubai, UAE /
Fujairah Media Group, Fujairah Free Zone, UAE
• Develop all policies and procedures for new Business Services company
• Work closely with Head of Creative City (Fujairah Free Zone) to create forms/ manuals for free zone company set up • Assist with hiring of staff for reception, call center and sales team
• Attended 7 day training regarding free zone company set up/ trade license and visa processing through Creative City (Fujairah Free Zone)
• Assist HR department in updating and maintaining all employee files (130+)
• Assist with development for policies/ procedures for all 6 companies within Fujairah Media Group
• Manage all finances for UAE BIZ including issuing/tracking all invoices, petty cash logs and all monthly expenses and income
• Develop spreadsheets (MS Excel), forms (MS Word) and presentations (MS Powerpoint) as needed by Executive Management
02/11-06/11 Vineyard Restaurant Manager, Aquarius Casino Resort, Laughlin, NV
• Manage 10+ personnel: Servers, Bussers & Hostess
• Responsible for all staffing matters including interviewing, section, training, coaching and counseling
• Create weekly schedules for all FOH staff monitoring labor hours and cost
• Evaluate issues of concern expressed by staff and/or guests and implement effective problem solving techniques as required
• Ensure effective and efficient cost control
• Ensure that outlet maintains an "A" grade from the Health Department
03/09-01/11 Food & Beverage Shift Supervisor, Four Winds Casino Resort, New Buffalo, MI
• Supervise up to 105+ personnel: Servers, Cashiers/ Host (ess), Stockers Barbacks and Bartenders
• Maintain world class guest service (ACES/SOS/CARE)
• Monitor/ maintain compliance of all departmental and property policies & procedures
• Manage/ investigate all beverage employee cash variances
• Responsible Gaming and Liquor Control Guidelines: C.A.R.E.
• Design and implementation of employee bid schedule (Matrix)
• Create weekly schedules for all FOH Buffet staff- PTOs, shift trades
• Maintain attendance notifications and point system
• Complete all required paperwork- shift end, incident, service recovery, annual performance evaluations, etc.
• Employee documentation/ disciplinary action notices/ coaching
• Attend required training classes/departmental meetings
05/07-03/09 Administrative Assistant to VP of Hotel Ops, Four Winds Casino Resort,
New Buffalo, MI
• Assisted with opening of new hotel/ casino
• Liaison for hotel with all other casino departments
• Manage calendar for Vice President
• Track attendance and manage personnel files for 100+ employees
• Prepare all hire/ term paperwork for departments within the hotel
• Schedule, track and minutes of meetings
• Complete purchase orders for hotel front desk, housekeeping, transportation, wardrobe and gift shop
• Assist hotel management in any/ all administrative functions
01/06-05/07 Secretary, Law Offices of Wolf, Holland & Matern, Chicago, IL
• Consult and direct all incoming telephone calls
• General administrative duties (i.e. file, copies, order supplies, miscellaneous office projects)
• Prepare various court documents and correspondence
Paralegal Certificate, Harold Washington City College; Chicago, Illinois
B.S. in Business Administration/ Minor in Communications; Indiana University Northwest, Gary, IN
A.S. in Business Administration; Indiana University Northwest, Gary, IN