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Jeraldine Ramay, Document Controller

Jeraldine Ramay

Document Controller·ASTAD Project Management

Qatar

Bachelor's degree, Hospital Management

Work experience

Total years of experience: 10 years, 5 months

Document Controller

February 2024 - Present

ASTAD Project Management

Doha, Qatar

February 2024 - Present

Ensure that the files are properly stored and organized
Back up documents daily to prevent Data loss
Handle EDRMS system workflow and submissions
Maintain a log of document submissions
Records and Archiving files received in ICTS (PWA System)
Maintain records for filing structures and name them accordingly
Update Schedules, Calendars, and appointments for the Project Manager
Handle emails and dissemination of Documents received from ICTS(PWA System)
Manage Visitor passes if needed
Ensure the site office is clean, organized, and functioning efficiently

Company industry:
Construction & Building
Job role:
Consulting

Secretary/ In-Charge

January 2016 - Present

Chocolate Coffee Lounge

Qatar

January 2016 - Present

Managed a calendar of appointments, ensuring that all tasks were completed on time and in accordance with deadlines Answered incoming calls, maintained client relationships, and resolved customer service issues Composed correspondence, prepared reports, and managed a variety of administrative tasks Developed and implemented a system for tracking employee attendance and absences, resulting in improved accountability Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics Evaluated employee performance and provided regular feedback to ensure goals and objectives were met Ensured compliance with company policies and procedures, resulting in a successful audit with no outstanding issues Developed financial budgets and tracked expenses to ensure that the department stayed within budget

Company industry:
Catering, Food Service, & Restaurant
Job role:
Secretarial

Education

Misamis University

April 2011

April 2011

Bachelor's degree, Hospital Management

Philippines

Skills

Guest Service
Expert
Guest Service
Expert
Front Office
Expert
Front Office
Expert
Phone Etiquette
Expert
Phone Etiquette
Expert
Marketing Support
Expert
Marketing Support
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
ACCOUNTABILITY
Expert
ACCOUNTABILITY
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
OPERATIONS
Expert
OPERATIONS
Expert
CASH REGISTER
Expert
CASH REGISTER
Expert
EXPENSE REPORTS
Expert
EXPENSE REPORTS
Expert
SALES
Expert
SALES
Expert
SERVICE DELIVERY
Expert
SERVICE DELIVERY
Expert
MANAGEMENT
Beginner
MANAGEMENT
Beginner
WRITING
Beginner
WRITING
Beginner
Guest Service
Expert
Guest Service
Expert
Front Office
Expert
Front Office
Expert
Phone Etiquette
Expert
Phone Etiquette
Expert
Marketing Support
Expert
Marketing Support
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert

Languages

English

Expert

Tagalog

Expert

Training and Certifications

Training
Admin & Secretarial with Front desk Management
Berkeley Consulting Qatar
Mar 2023