Technical Support Engineer
GEEKS Tech Support
Total years of experience :18 years, 2 Months
• Attend and support service ticket daily Onsite and remote support.
• Provided technical assistance to customers on inbound telephone tech support calls.
• Used remote access to perform troubleshooting when needed Such as, ATERA, SolarWinds MSP, TeamViewer and AnyDesk.
• Visit client sites/offices for onsite support and troubleshooting and make sure that the issues has been properly addressed and resolved.
• Assigned to Projects carried out to the clients like Email Migration, Sharepoint/Onedrive Migration, MFA implementation, Office fit-outs and setup, Local File Server to cloud based File Server Migration like Dropbox and OneDrive.
• Installation, Configuration and Administration of IP PBX/PBX systems like Panasonic, Yealink/Yeastar, Avaya and NEC.
• Installation of computers, servers and network devices onsite and configure them according the company’s standards or as per requested by the client.
• Manages all backups and make sure that all backups has completely been performed and succeeded, also record and archive backup logs for reporting purposes whenever there is a client request.
• Setup network shared devices such as NAS and Multi-Purpose Printers and configure them to all users via Active Directory Service or adding them manually if there is no available server.
• Responsible for the full inventory and documentation of client’s IT assets and make sure that it is always up-to-date. These documentations consists client’s company profile, network diagrams, user’s information and user manuals.
• Support on demand customers for their residential/home requirements such as Wifi/Internet connections, printers, computers/laptops/iMac/macbooks/iPads.
• Managed file system journaling of Mac OS
• Implementation of VMware fusion on Mac OS to support windows system.
• Performed desktop and laptop repairs for Mac and Mobile devices
• Repaired and reinstalled software such OS X and IOS devices.
• Utilized access network server for email, internet, and instant messaging.
• Managing network devices such as, USG Pro 4 firewall, Dlink layer 3 switches
• Manage and Maintain VOIP/PABX System for call center.
• Configuration and implementation of VLAN between departments and offices
• Manage and Maintain CCTV cameras and its storage.
• Deploy, Configure Maintain compute on Azure cloud.
• Troubleshoot Azure related issues and engage internal teams and vendor for issue resolutions.
• Synchronize User AD authentication between Azure and Sever Premise
• Manage, Monitor and Maintain VPN connectivity between Azure cloud and Firewall on premise.
• Install backup agents for Virtual and physical machines
• Managing a network comprising of Sonicwall (NSA 2600, TZ 215, and TZ 300), Draytek Vigor 2912n, and Cisco UC540w, Ubiquiti M5, (VoIP), YeastarS100 and YeastarS300 PBX System, Cisco Switches and windows operating systems.
• Installation and administration of Microsoft technologies/platforms including Microsoft Windows 7, 8, 10 and 2003/2008/2012 R2 server, Microsoft office, office 365, SQL server 2008/2012 R2, and other Microsoft application.
• Administration of DNS, DHCP and Active Directory, create and delete users, setting user security practices and policies.
• Management of the daily/weekly server data backup and retrieval scheme.
• Managing the Network Attached Storage(Buffalo-Terastation & Netgear-ReadyNas)
• Implementation of RAID technology (0, 1, and 5) for servers and storage devices.
• Installation and configuring printer server, MFP Printer/Scanner, network printer, plotter and other imaging devices.
• Software configuration and support on Design software such as (CSICOL8.3 \REWARD2.7 \GEAR2003 \Plaxis 2D and 3D \ADSEC 8.2 \WALLAP 5.03 \TRENCH, Autodesk software and Primavera 8.3 Project Management, for network use and connectivity.
• Installation and configuration of ERP software (Frontline (Horizon), QuickBooks, Gallant Job Posting, TigerPlus(LOGO), for network use and connectivity.
• Video Conferencing Support (GoToMeeting Citrix, WebEx and Skype for Business).
• VPN connectivity (site to site) from head office to branch offices and users.
• Create and provide Biometric and card access for time attendance.
• Create and configure outlook email accounts (pop3 and imap).
• Troubleshoot and repair desktop and laptop/notebook hardware and software.
• Support and assist mobile/smartphone users on hardware and apps query.
• Installation, administration and management of antivirus/firewall suites
• Website maintenance (updating and editing the image and text content).
• Configuration of FTP sites and accounts
• Coordinate to ISP provider whenever the internet, mobile accounts or communication lines is down and when needed
• Provide assistance to all members of staff with regards to any IT related issue when requested
• Provide the necessary report for work orders in Head office and all Project Sites.
Responsible in repairing Desktop, Laptop Computers and PC assembly
•To install and maintain the services offered by the company and clients.
•Supporting clients and customers over the telephone and by email.
•Configuration and testing of new hardware and software
•Deal with some technical questions from the client.
•Assist with the client’s problem regarding with their pc.
•Ensure computer hardware is safe & complies with health and safety legislation.
•Provide the necessary report for defective computer hardware parts
Bachelor of Science in Computer Science Major in Network Administration
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