Sales Manager - Leasing
Al Zayani
Total years of experience :19 years, 6 Months
• Generate sales by securing new leasing contracts to achieve departmental sales objective.
• Manages all operational activities such as vehicle pricing, quotations submission, customer negotiation and attend business meetings
• Follow up on payment commitments and ensures on-time receivables
• Monitors sales activities to ensure that customers receive satisfactory products and services.
• Assist the Rental Manager to ensure smooth functioning of the Rental & Leasing Department
Training and development of the WIYAK staff and the drivers on the know-how and usage of the application and actual on ride testing.
•Training CRM team with regards to customer feedback and follow-up.
•Analysis and reporting.
•Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
•Resolved problems, improved operations and provided exceptional service.
•Monitored company inventory to keep stock levels and databases updated.
•Used critical thinking to break down problems, evaluate solutions and make decisions.
•Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
•Exceeded goals through effective task prioritization and great work ethic.
Key Person in the Launching of the WIYAK Limousine project in December 2020.
•Key Point of Contact for the WIYAK application being developed; working on the User Acceptance Testing (UAT) and Go Live Phase of the application.
•Support the Rental Department Management in executing sales strategy, plan and oversee marketing campaigns and support day to day operational activities in addition to the existing role.
•Point of Contact between the Accounts and Audit Team for all issues related to SPOT department
Assist the Sales Manager in all day to day activities and increase rental sales through maximizing the productivity of the staff through effective utilization of company systems and resources.
•Instrumental in the launching of the “Limousine Service” as a tie up with a third party in February 2019 to reach a growth of 80 plus vehicles and over 100 drivers.
•Maintains interactions with the existing customers and develop new prospects with potential customers in the sector - able to acquire some key accounts for the company.
•Focus on achieving and exceeding the monthly and annual sales targets from rental sales as per business plan.
•Review Vehicle Purchase Orders prepared by the Rental Sales team.
•Oversee monthly Customer Receivables / Payment reports.
•Periodic reviews of the collection reports and reports any outstanding payment customer details to Rental Sales Manager for immediate necessary action.
•Conduct periodic visits to all the existing branches to audit daily operations and availability of rental fleet and manpower including drivers.
•Monitors the utilization / movements of rental vehicles and allocates as per requirements.
•Supervises the process of issuance of invoices pertaining to each rental agreement and return of rented vehicles, along with the necessary documentations guaranteeing payments on timely basis.
•Handles difficult and complicated sales to optimize them to prospective deals.
•Oversees the entire activities of the Branch Controllers, Rental Sales Agents and Collectors.
•Liaise with the Marketing Department to successfully carry out campaigns promoting the department.
•Develops sales activities / promotions to ensure that customers receive satisfactory service and quality goods.
•Key Point of Contact for the In-house Rental Operations Solution - CaPro; worked on the User Acceptance Testing (UAT) and Go Live Phase of the upgrade.
•Worked on the UAT and Go Live Phase of the Dynamix Application (ERP- Financial Solutions).
•Worked on the UAT and Go Live Phase of the WIYAK Application (Limousine Application)
Launch and establish a new product by introducing, demonstrating and creating awareness among the masses with regards to the uses / advantages of the same.
•Located potential business deals by contacting potential partners; discovering and exploring opportunities.
•Screening of potential business deals by analyzing deal requirements, potential, and financials; evaluating options; resolving internal priorities.
•Appointed dealers and distributors by coordinating requirements; developing and negotiating contracts.
•Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
•Coordinate with technical staff and other internal colleagues to meet customer needs.
•Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
•Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
•Present business development training and mentoring to business developers and other internal staff.
•Research and develop a thorough understanding of the customer's requirements and cater accordingly
Sefeena Rent A Car | Kuwait
•Direct and manage activities relating to operation and maintenance of automotive fleet repair and storage facilities through a team of supervisors.
•Responsible for managing all operations relating to fleet service operations.
•Ensured the fleet was covered by appropriate licenses to meet legal requirements.
•Track fleet usage and ensure maintenance records for fleet are accurate and up to date.
•Liaised with sales department to enable planning for future requirements.
•Ensure on-time completion of routine services and jobs.
•Ensure a healthy stock of fast moving parts to assist in services and related jobs.
•Managed the bookings process based on on-site facilities and equipment, Monitor and control the performance of the department using appropriate reports and tracking systems.
•Managed reporting process on operational issues arising from vehicle fleet, specifically in relation to vehicles pending for repairs and vehicles made ready, after carrying out required maintenance.
•Attract potential customers by answering product and service questions; suggesting information about other products and services.
•Establishes and maintains good working relationships with customers to encourage repeat and referral business.
•Maintains high quality service repairs and minimizes comebacks.
•Conducts periodic spot checks of completed jobs for thoroughness and quality.
•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
KGL Car Rental | Kuwait
•Supervised maintenance team and effectively delegated assignments to optimize processes.
•Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
•Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
•Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
•Trained drivers to manage time effectively, improving overall mileage performance
Al Mulla Rental and Leasing Co | Kuwait
•Assist and support the Sales team and Finance Manager in collection of dues and maintaining updated records.
•Managed accounts of major clients such as U.S.
•Army, Brown & Root Services, U.S.
•Air force etc.
•Supported in resolving issues and disputes, while maintaining performance.
•Managed key correspondence with the clients on a daily basis.
•Oversee clearance and allocation of payments made by customers.
•Provided customer service with a positive attitude.
•Managed maintenance schedules for vehicles to meet legal requirements and deadlines.
•Ensured vehicles were fit for purpose in compliance to regulations.
•Conducted site audits of vehicle fleets & drivers & took action to improve audit results
Led the sales team involved in the purchase and sale of computer hardware.
•Managed a team of 3 people assigning them tasks, and motivating them to meet deadlines.
•Organized road shows and after-sales follow ups.
•Managed sales promotions and handled all key company and client correspondence.
•Organized and managed local trade fair participations.
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