Jhazzfer Javier

reports directly to the Hotel Manager and Ahlan Manager whose accountability is to provide Supervision to all Concierge and Ahlan staff.
•Handles 60 staff individuals. Job task is to Allocate staff for all Meet and Greet Arriving, Departing and Transiting Assistance.
•Supervise the activities of the staff members and ensure that it is according to the required standard of operations.
•Conduct trainings and closely monitoring staff productivity as well being updated and always adhering to Company’s quality standard and operation.
•Coordinate closely with the Immigration and Customs personnel for assistance
•Very Familiar about Hotel and Airport Operaton.

reports directly to the Ahlan Manager whose accountability is to provide supervision to the Ahlan staff while also being familiar with all the job functions of the Guest Services Agent.
•Ensure the punctuality, discipline and overall bearing of the Ahlan staff members.
•Supervise the activities of the Ahlan staff members and ensure that it is according to the required standard of operations.
•Ensure that daily targets are met by closely monitoring incoming business.
•Check the shift reports of the Guest Services Agents assigned in the counters.
•Closely monitor the arrival list and ensure that Guest Services Agents and Bellboys are in the gates when flights are on ten-miles-out, landed and on-block status.
•Assist the Guest Services Agents during peak periods.
•Ensure that the Food and Beverage requirements in the Lounge are ready for service.
•Check the cash floats and follow-up on pending Petty Cash Vouchers with the Accounts Department.
•Ensure that requisitions for food, beverage and flower requirements are raised and collected for the day’s operation.
•Coordinate closely with the Immigration and Customs personnel for assistance.
•Supervise All Meet and Greet service for Arriving, Transiting and Departing at the Dubai International Airport.
•Supervise Reservation including Web bookings, Walk-in, Phone in and Company Clients
•Setting and meeting up clients for partnership.
•Handles and Conduct Monthly Training to each Staff members
•Reports to the General Manager, General Accounts and Human Resources
•Knowledgable of the Operation of Dubai International Airport, Restaurants, Hotels, Departure, Arrival gates, Transfer Desk, Immigration Policies, Baggages Services and its Procedures. Well versed inside Airport Structure.

Part of Banqueting Team Qatar National Museum under Edarat Management.
•Setting up Events at the Musuem
•Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
•Assigned to IDAM, Alain Ducasse’s (21 Michelin Stars) Restaurant Inside Qatar National Museum
•Transport and set-up special event and gathering for Qataris prominent peop

Reason for Leaving: End of contract

Job Description / Duties and Responsibilities:
•Highly steemed staff welcoming guests upon transitting and arriving at the Dubai International Airport.
•Responsible for assisting guest upon transiting and arriving going to the Dubai International Hotel.
•Handling guest Inqueries and Assessing guest for their flight information, ticket future booking in the hotel upon arrival and departure.
•Well Knowledgable of the Operation of Dubai International Airport, Restaurants, Hotels, Departure, Arrival gates, Transfer Desk, Immigration Policies, Baggages Transfer and its Procedures. Well known and well versed inside Airport Structure.
•Knowledgable in Universal Flight Information system and Opera Hotel System.
•Responsible for the welfare of the hotel guest regarding their wake up calls, needs, information about their flight and insuring them that they’ll be assisted to the correct gate for departure.
•Handle the tasks of providing detailed information on hotel facilities such as the reception, health club, business center, spa, offices, and reservation

Reason for Leaving: End of contract

Job Description / Duties and Responsibilities:
Highly esteemed staff catering all guest inquiries needs with perfection.
Attending all Guest request on time
Providing all the necessary information for the guest throughout their stay.
Solely dedicated to each guest assigned to.
Providing excellent customer service as per the standards of the Hotel
Courteously and promptly responds to guest room requests
Investigates all guest inquiries in a timely fashion to provide the highest possible service •Moves heavy objects as requested
Performs side duties as required.
Works closely with other departments to achieve maximum guest satisfaction
Maintains a clean, safe, hazard-free work environment at all times
Understands the emergency procedures for the entire Hotel