IT FIELD ENGINEER
Kuwait National Petroleum Company
Total years of experience :15 years, 8 Months
Working with Diyar United Company, Kuwait as Sr.IT Engineer for KNPC . \[Mar 2018 - Present\].
Duties & Responsibilities:
- Provide full-time IT EXECUTIVE Support for KNPC TOP Management (VIP IT SUPPORT).
- Provide immediate support to the Board Members during normal operating hours and augment with 24×7 on-call support.
- Configure, Install, Manage and Supports Laptops, MacBook, Android devices, iPhones, iPads Office Printers, Fargo Printers, Barco, Desktops and other peripherals.
- Strong skills in Windows Operating Systems, Office 365 and Mac OS .
- Support all Mobile technologies connecting the employees to the infrastructure including VPN, MS Teams, Zoom and Google Meet.
1) Worked with Hasibat Information Technologies Co, Kuwait as IT Engineer for KNPC.\[April 2017 - March 2018\].
Duties & Responsibilities:
- Provide full-time IT EXECUTIVE Support for KNPC TOP Management (VIP IT SUPPORT Specialist)
- Configures, installs, and supports Desktops, Cisco IP Phones, Laptops, MacBook’s, Mobile devices, Printers, Monitors, portable data storage devices, and other peripherals.
- Provides enhanced VIP desktop and user support service.
- Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
- Provides remote desktop support when required.
- Support all mobile technologies connecting the employees to the infrastructure.
- IT Infrastructure support specialist.
- Administration of WINDOWS SERVER 2012 and EXCHANGE SERVER 2013.
- Network administration and Active Directory management.
- Cisco Unified Communication Manager and IP Telephony management.
- Installation and Administration of Network Printers, Work Stations and Server.
- Providing Weekly IT Updates to the Employees.
- Administration of IP Camera and Biometric System.
- Network storage management and maintenance for up-gradation.
- Fortinet and Cisco ASA firewall management with advanced features.
- Maintenance and Administration of IT ASSET Management / Software Asset Management.
- Wireless Network Configuration / Management and data Management.
- Remote technical support for Onsite Employees.
- Co-ordination with ISP for data/Voice/ Telecom requests.
- Completed projects for effective utilization of all corporate Mobiles Phones connections.
- Generating reports for payrol especially for TIMESHEET calculation.
- Providing training on new applications and hardwares for existing/new employees .
- Overall Support for IT Infrastructure for Office, Store and Warehouse.
- Administration of WINDOWS SERVER 2008 R2 and EXCHANGE SERVER 2007.
- Network administration and Active Directory management.
- Installation and Administration of Network Printers, Work Stations and Servers.
- Co-ordination with ISP for data/Voice/ Telecom requests.
- Administration of IP Camera and Biometric System.
- Network storage management and maintenance for up-gradation.
- Network and Fortinet firewall management with advanced features.
- Remote Desktop Support for Remote Employees from Abroad.
- Maintenance and Administration of IT ASSET Management / Software Asset Management.
- Wireless Network Configuration/Management and data Management.
- Administration of corporate level Active Directory environment and Citrix Environment.
- LAN Administration: added users; printers; removed users; controlling access right list.
- Managed user accounts, groups, print queues and controlling access rights using AD.
- Maintains specific OS build documentation and hardening documentation of our servers which provides value during a time of audit
- Created approximately 500 user accounts in Active Directory with necessary access and privileges on the network.
- Finding the root cause for deployment failures and coordinating with support team
- Provided connectivity troubleshooting and support for approximately 3, 500 users
- Provide training to new recruits and create performance reports for the team.
- Providing Level 2 support for all desktop, network issues and telephone Issue’s.
- Work with escalation Team and to reduce the Complaints and DSATS.
- Mentoring and training new team and achieving the Desk SLA.
- Generates performance analysis for Doc defects and CSAT/DSAT
Job Description
• Involves handling Inbound Calls.
• Technical troubleshooting for Internet Service Providers (NETZERO) .
• Technical troubleshooting for Internet Explorer 5, 6, 7 and 8.
• Technical troubleshooting for MS-Outlook and Outlook Express for Windows
95/98/2000/XP/VISTA/WINDOWS 7.
. Technical troubleshooting for Antivirus Software’s like Norton, McAfee, Trend
Micro Antivirus etc.
• Involves updating customers on latest information on a product or service.
• Installation of Operating Systems Windows XP and Microsoft Office 2003.
• Technical troubleshooting for Internet Explorer 5 and 6.
• Maintaining System Backup and fixing the backup issues.
• Updating the mandatory security updates for Operating system and Antivirus software’s.
Human Resources Management
Electronics and Telecommunication Engineering
