Sales Coordinator
Transmed Overseas Incorporated
Total years of experience :8 years, 5 Months
Assisting and coordinating to manage sales team requirements, queries, schedules, stock-count, delivery concerns, customer complaints, and after-sales support when required; creating Memo GRV documents; initiating new customer account creation; changing or modifying customer details on the CRM as required; coordinating with GM, managers and team leaders to ensure timely requests and initiatives are successfully completed; filing important documents for various purposes; creating reports as and when requested by GM and managers addressing various requirements; creating tickets on IT portal on behalf of sales team, customer service and managers and ensuring successful completion / follow-up; liaising between customer service team, sales team, supply chain and all levels of management as and when required.
1) Job Skills (Shared Pool): Handling various campaigns like DIFC Courts, ENOC-EPPCO, Samsung, Intervid, Johnsons Controls, which total up to 30; catering to customer needs, classified as emergencies, queries or feedback; using the CRMs to file calls received; making reports as per requirements; follow up to ensure the customer has obtained required results, training new recruits & handling escalations.
2) Jobs Skills (Citibank): Answering customer queries via telephone / email on a daily basis & updating the same in CSA portal, maintaining identification records of customers in an orderly manner, performing verification activities, raising mantis tickets for updating requests & to close company accounts, performing call backs to inquire on customer satisfaction ratings, performing card reissues, detecting potential fraud & performing steps as required.
3) Job Skills (Epson): Answering calls & assisting as per inquiries, making follow up calls to those concerned and facilitating email activities on MOXIE channel, assisting customers to repair / fix devices, coordinating with service centers on delivery date of devices given by customers & enhancing promotional activities.
Assisting clients; Guiding prospects through related processes; Overall effort in job completion and excellence; Customer welfare ensuring returns to the institution; Marketing of services; Keeping check on deliveries made and orders placed; Maintaining relations with high profile clients; Organizing events of interaction for institutional welfare & Maintaining petty cash
