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Jihad Saroufim, Operations Manager - GPS Tracking Systems & Fleet Management

Jihad Saroufim

Operations Manager - GPS Tracking Systems & Fleet Management·Softrasys SAL

Lebanon

Bachelor's degree, Business Management and Administration

Work experience

Total years of experience: 17 years, 4 months

Operations Manager - GPS Tracking Systems & Fleet Management

January 2016 - Present

Softrasys SAL

Beirut, Lebanon

January 2016 - Present

▪Improving operations management systems, processes and best practices that guarantee organizational efficiency.
▪Coordinating, managing and monitoring the overall interactions between various departments (Support, Administration and Accounting) as per standard operating procedures (SOP).
▪Planning, scheduling, and reviewing workload and manpower resources to make sure targets are met cost-effectively.
▪Managing all aspects of client servicing through communicating customer issues with technical team and devising ways of improving the customer experience.
▪Managing HR processes including recruitment, employee onboarding and training, yearly performance assessment and payroll.
▪Supporting the implementation of new software and providing required training for the team and clients.
▪Managing day-to-day processing of accounts receivable and payable and producing reports as requested.
▪Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements.

Company industry:
IT Services
Job role:
Management

Administration Manager - GPS Tracking Systems & Fleet Management

May 2010 - December 2015

Softrasys SAL

Beirut, Lebanon

May 2010 - December 2015

▪Creating and implementing systems and procedures by analyzing overall operations, recordkeeping systems, budgetary and personnel requirements.
▪Resolving administrative issues through efficient reporting management and data analysis.
▪Managing the procurement of all the company requirements.
▪Managing the timely supply of goods to customers and sustaining productive vendor and customer relations.
▪Reconciling of balance sheet accounts, petty cash payments, and payroll related payables, notes receivables and deferring of income accounts.
▪Assisting in preparing audit schedules and working with the auditing team to ensure a smooth process of the process.
▪Maintaining internal financial controls and associated procedures.
▪Communicating with warehouse staff to ensure proper working order and review bills, invoices and purchase orders.

Company industry:
IT Services
Job role:
Management

Inventory Controller - Retail & FMCG

April 2009 - August 2009

Admic SAL

Beirut, Lebanon

April 2009 - August 2009

▪Preparing invoice matching for local and imported goods.
▪Handling physical inventory and control on negative stock.
▪Preparing and assigning charges related to the imported goods, such as custom duties and service fees.
▪Preparing fixed assets, creating posted invoices, and distributing charges respectively.
▪Preparing monthly insurance policies on a bordereaux related to import files.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Production Coordinator

July 2008 - April 2009

STUDIOVISION

Beirut, Lebanon

July 2008 - April 2009

▪Organizing travel arrangements for cast, crew and production executives.
▪Dealing with accounts and expenses.
▪Making schedules, shot lists, logs and other paperwork for post-production.
▪Coordinating between the production office and other departments.
▪Sourcing props and any kind of items needed on the set.

Company industry:
Media Production
Job role:
Design, Creative, and Arts

Education

Universite Libano Francaise

June 2008

June 2008

Bachelor's degree, Business Management and Administration

Lebanon

GPA (percentage): 80%

GPA (percentage): 80%

Skills

Administrative Duties

Expert

General Office Duties

Expert

Physical Inventory

Expert

Office Administration

Expert

Service Desk

Expert

Microsoft Office (Excel, Word, Access, Power Point, Outlook)

Expert

Microsoft SQL Server.

Beginner

Communication Skills

Intermediate

Microsoft Office

Expert

Office Operations

Expert

Customer Care

Intermediate

Administrative Duties

Expert

General Office Duties

Expert

Physical Inventory

Expert

Office Administration

Expert

Service Desk

Expert

Languages

Arabic

Expert

English

Expert

French

Expert