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Jihane Oubad, Quality Auditor

Jihane Oubad

Quality Auditor·Leyton

Morocco

Diploma, English Studies

Work experience

Total years of experience: 8 years, 5 months

Quality Auditor

May 2021 - Present

Leyton

Casablanca, Morocco

May 2021 - Present

I am the one in full responsibility to maintain the respect and achievement, of an almost perfect professional work with all the right standards.
Company industry:
Business Consultancy Services
Job role:
Management

Customer Service Representative

February 2020 - September 2020

Majorel Outsourcing

Casablanca, Morocco

February 2020 - September 2020

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Associate

September 2018 - February 2020

Acticall-Sitel

Casablanca, Morocco

September 2018 - February 2020

I worked for 1 year and 5 months at Acticall-Sitel, English-francophone Amazon project.
I was the lead agent of the Catalog team : incorrect information on the detail page (IIDP) for Amazon Selling Support Partner. I was also an agent in Merchant field.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

July 2016 - September 2017

KINET SARL creaz

Rabat, Morocco

July 2016 - September 2017

I was a part of an Anglophone project which targetted the whole UK (Driving Licence forms assistance). I used to handle the reception of call, forms filling, assistance, explanation of service, cancellation of service and refunds.
I worked on this project for one year and two months time.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

faculty of litterature and human sciences

June 2016

June 2016

Diploma, English Studies

Morocco

Skills

Quality Auditing
Expert
Quality Auditing
Expert
Event Management
Expert
Event Management
Expert
Communication Skills
Expert
Communication Skills
Expert
Receptionist
Expert
Receptionist
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
mail
Expert
mail
Expert
Salesforce
Expert
Salesforce
Expert
Communication skills
Expert
Communication skills
Expert
Teamwork
Expert
Teamwork
Expert
Word
Expert
Word
Expert
Adobe photoshop
Intermediate
Adobe photoshop
Intermediate
Backoffice
Expert
Backoffice
Expert
Excel
Expert
Excel
Expert
team leadership
Expert
team leadership
Expert
problem solving
Expert
problem solving
Expert
Content moderation
Expert
Content moderation
Expert
quality auditing
Expert
quality auditing
Expert

Social profiles

Languages

English

Expert

French

Expert

Arabic

Native Speaker

Spanish

Intermediate

Hobbies and interests

Singing

I was in a sinsing competition named Orange talents where I made it through 3 out of 4 primes. To me, that's a win.