Jihane Oubad, Quality Auditor

Jihane Oubad

Quality Auditor

Leyton

Location
Morocco - Casablanca
Education
Diploma, English Studies
Experience
6 years, 4 Months

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Work Experience

Total years of experience :6 years, 4 Months

Quality Auditor at Leyton
  • Morocco - Casablanca
  • My current job since May 2021

I am the one in full responsibility to maintain the respect and achievement, of an almost perfect professional work with all the right standards.

Customer Service Representative at Majorel Outsourcing
  • Morocco - Casablanca
  • February 2020 to September 2020
Customer Service Associate at Acticall-Sitel
  • Morocco - Casablanca
  • September 2018 to February 2020

I worked for 1 year and 5 months at Acticall-Sitel, English-francophone Amazon project.
I was the lead agent of the Catalog team : incorrect information on the detail page (IIDP) for Amazon Selling Support Partner. I was also an agent in Merchant field.

Customer Service Representative at KINET SARL creaz
  • Morocco - Rabat
  • July 2016 to September 2017

I was a part of an Anglophone project which targetted the whole UK (Driving Licence forms assistance). I used to handle the reception of call, forms filling, assistance, explanation of service, cancellation of service and refunds.
I worked on this project for one year and two months time.

Education

Diploma, English Studies
  • at faculty of litterature and human sciences
  • June 2016

Specialties & Skills

Event Management
Communication Skills
Receptionist
Customer Service Skills
Customer Care
Salesforce
Communication skills
Teamwork
Adobe photoshop
Backoffice
team leadership
problem solving
Content moderation
quality auditing

Social Profiles

Languages

English
Expert
French
Expert
Arabic
Native Speaker
Spanish
Intermediate

Hobbies

  • Singing
    I was in a sinsing competition named Orange talents where I made it through 3 out of 4 primes. To me, that's a win.