Telesales Representative
Teletech
Total years of experience :7 years, 10 Months
• Receiving calls from customers who inquire for promotions, product information, account update, order update, delivery inquiry.
• Making contact to existing customers for product up-selling, promotions, delivery notification, account verification and order confirmation.
• Creates transaction to every customer’s purchase. i.e. Getting customer’s billing info, credit card details, product info.
• Used CRM software to pull up customer information and telephony devices to properly entertain customer concerns.
------Outdoor Catering Officer-in-Charge
• As an Officer-in-Charge in catering division it is my duty to give task to my staff with their corresponding responsibilities whilst maintaining professional and friendly relation, ensuring that the catering operation is up to standard, maintains good and professional relation with clients or event coordinator.
• Coordinate with the Catering Manager for incoming catering events, inventories, staff schedules, guest’s comments about food and service.
-------Coffee Shop Bartender
• Maintain a calm demeanor during periods of high volume or unusual events to keep Store operating to standard, and to set a positive example for the Shift team
• Deliver legendary customer service to all customers by acting with a customer-comes-first attitude & connecting with the customer.
---------Coffee Shop Food Attendant
• Render a good and quality customer service, taking initiative to guest`s needs and take their order with accuracy and polite manner.
• Respond to guest complains in a positive and tactful manner, negotiate a compromise and implement solution.
• Ensure that the needs and requests of hotel guests are met, and that each guest has a memorable stay.
• Make reservations for restaurants, spas, shows and special events for the guests.
• Provides information about Hotel’s facilities, Tourist places in the local area, city’s landmarks (malls, hospitals, embassies etc.).