IT Support Engineer
Global Business Center
Total years of experience :11 years, 6 Months
Answered calls, responded to emails, and spoke with clients face-to-face.
Handled customer complaints with empathy and composure.
Processed a range of documentation and entered information into databases.
Ensured security by Barracuda firewall security features,
Sophos Endpoint Security Administration
Windows Server/client OS built-in tools and regular OS/software updates.
Configured and Managed NVR and IP cameras & Wireless IP Cameras.
Dealing with vendors regarding procurement and renewal of hardware, software, domain booking, hosting, and email smart-host.
Managed Active Directory - User accounts, Groups, OU, and GPO settings.
Inventory management of software licenses, software, hardware, and other IT supplies.
Antivirus and Endpoint security Installation and Maintenance
Printer Configuration and Maintenance
Changing HDD to SSD hard disk, Fixing RAM and other parts in Computers
Configured network scanners, print servers, and printers.
Managed desktop computers and Laptops - installing OS and software, joining Domain, configuring access to servers, network printers, scanners, etc.
Supported end-users for in-house software, MS Office (Outlook, Word, Excel, and Visio), , shared folders, printers, scanners, etc.
Upgraded server and desktop computer hardware,
Cisco Switch Configuration and Administration
Cisco Access Points Configuration and Administration
Troubleshooting issues related to LAN/WAN connections,
Domain Hosting & Office 365 Administration
Social Media Marketing and SEO Website Maintenance
Managed Active Directory - User accounts, Groups, OU, and GPO settings.
Answered calls, responded to emails, and spoke with clients face-to-face.
Handled customer complaints with empathy and composure.
Processed a range of documentation and entered information into databases.
Ensured security by Barracuda firewall security features, Sophos Endpoint Security, Windows
Server/client OS built-in tools and regular OS/software updates.
Configured and Managed NVR and IP cameras & Wireless IP Cameras.
Dealing with vendors regarding procurement and renewal of hardware, software, domain booking,
hosting, and emailsmart-host.
Inventory management of software licenses, software, hardware, and other IT supplies.Antivirus and
Endpoint security Installation and Maintenance
Printer Configuration and Maintenance
Changing HDD to SSD hard disk, Fixing RAM and other parts in Computers
Configured network scanners, print servers, and printers.
Managed desktop computers and Laptops - installing OS and software, joining Domain, configuring
access to servers, network printers, scanners, etc.
Supported end-users for in-house software, MS Office (Outlook, Word, Excel, and Visio), web browsers, shared folders, printers, scanners, etc.
Upgraded server and desktop computer hardware,
Troubleshooting issues related to LAN/WAN connections, WindowsServer, Exchange Server, Windows
Client, Software, and Hardware.
Social Media Marketing and SEO website Maintenance
Analyzing and Maintaining Computer Information Systems, networks, and applications.
Keeping the Company's IT infrastructure up to date and functional as required.· And troubleshoot,
diagnose and repair issues with computers, laptops, and networks.·
Implement and handle IT-related equipment’s repair or replacement·
Handling the other Team members’ process in their absence.
Experience in handling the process during the Month-End activity
Proactively participated in meetings and helped create new practices.
Installing and configuring Windows and Microsoft applications.
Keep the network secured monitoring and reduce the risks
Installing Windows and Printer
Configuring Access Control Systems
Configuring Windows 2008 Server
UI website designing
CMS developing
Bachelor of Technology in Information Technology
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