eGate Site Coordinator & Support Engineer
Advanced Vision
Total years of experience :8 years, 8 Months
Job Description:
Coordinate meeting and discussion with the clients
Site visits, giving instructions and advises to the contractors and airport authorities according to the requirements
Delivery of smart gates and other equipments related to project at respective sites
Installation and maintaining of smart gates all over UAE
Monitoring and managing network and server communications
Configuring applications for smart gates
Installing and configuring project related peripherals like IAD camera, passport reader, barcode reader, gate pc, gate controller, fingerprint reader, CCTV camera and card reader etc
Installation and configuration of QPS Body detection devices
Configuring TOF cameras.
Troubleshooting and rectifying problems of the smart gates and peripherals.
Checking and verifying, materials and equipments prior to the installation as per the site requirements
Inventory management and control for the spares according to the projects
Providing training for the team members
Automatic Systems passenger and vehicle control barrier installation
Performing ‘Site Acceptance Test’
Firmware upgrade and downgrade on smart gate CPU board
Performing all possible security tests prior to acceptance
Preparing documents of project related works and spare parts
UTP & Fibre cable pulling and termination.
Mounting of Firewall, Router, Switch, Access points, PA System, Access Control, PABX Server etc
As Support Engineer under eBorder & eCounter project in Abu Dhabi Airport Immigration from September 2012 to December 2015
Job Description:
Installing and supporting of all devices under the project
Deployment of eCounter, eRegistration and Unified Counter Applications
Deployment of Sasgen and Watch Dog services
Installing and configuring Aoptix cameras
Configure and evaluate the process of project based application
Monitoring eBorder gates and services
Managing Tom Cat server and services
Provide necessary training and support to the operators at the airport immigration.
Supporting the installation and configuring eBorder gates
Make routine checkups for all project based equipments and provide updates and preventive maintenance.
Registering passenger for eBorder.
Rectifying issues regarding passenger registration.
Migrating and Updating passenger details in SQL Database
Reporting top level management regarding the project related issues
Managing backend server and monitoring station upon request
Inventory control and Management
Workshop Engineer and DELL Ambassador for Emirates Computer Est. Abu Dhabi main service hub from June 2012 to September 2012
Job Description:
Diagnose and identify the nature and reasons of failure of Dell products
Troubleshoot and repair the hardware components of Dell Desktop, Portables, Workstation and Printers and replace the defective parts
Update customer billing and saving the activity done using Unified Customer Monitoring Program
Contact DELL for onsite parts claims for warranty parts
Phone and online support for offshore account and valued customer
Update customer for parts ETA and availability to fast track the service
Stock monitoring and maintain stock availability
Reloading and restoring of OEM image
Installing and configuring Operating Systems and Drivers
Troubleshooting, configuring and installing windows update, antivirus programs
Creating backup of OS and user data
Recovering corrupted files and file system
Knowledge on using Norton Ghost and Acronis
Knowledge on using live CDs and other boot medias
Job Description:
Assembling and repairing PCs and Laptops
Install, configure and upgrade operating systems and software
Providing on-site technical support
Installation and maintenance of Application software and Device Drivers
Configuring Normal and Wi-Fi modems
Establishing LAN network
Configuring MS Outlook
Cisco Certified Network Associate (CCNA) Microsoft Certified IT Professional (MCITP) Microsoft Certified Technology Specialist (MCTS) Red Hat Certified Engineer (RHCE) Red Hat Certified System Administrator (RHCSA) Dell Certified System Expert (DCSE)