Jiyad Mundoly

Working as a full-time Infrastructure Engineer on site as well as across GCC, managing and maintaining a 50+ server environment ensuring 99.9% or better uptime. Planned and Implemented datacenters at new sites, FTP servers, Failover for internet, VPN, Automated Backup for server with custom apps and multiple other projects as and when business need arises. Also Evaluated, monitored and enhanced IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.
Responsibilities:
• Managing IT infrastructure including Data Centers, Storage, Servers, Network, Routers, Firewall etc..
• Managing and troubleshooting User issues including Microsoft Windows, Microsoft Office, MAC, Desktops, Laptops, Mobiles, Tablets etc
• Managing and Troubleshoot AD, DNS, DHCP, Exchange Server, Windows Servers.
• Implimenting, Managing and Troubleshooting Fortimail- Email Security.
• Implementation and configuration of Windows Cluster.
• Implimenting, Managing and Troubleshooting Watchguard firewall, VPN, policies, Switches Routers etc..
• Work on VMware, Hyper V, VirtualBox related tasks including VM creation and management.
• Manage WSUS Server for Server and workstation patch management
• Managing and Troubleshooting FreePBX, asterix, Lync server 2013 and IP Telephony.
• Managing Microsoft Office 365, Azure admin panel and configuring exchange rules and troubleshooting issues.
• Managing and troubleshooting Citrix Presentation server and client issues and Publishing applications.
• Management and Troubleshooting Kaspersky Security center, Trend micro Server, Malwarebytes Antivirus both on client and server side.
• Files and Print server management.
• Implementation and management of FTP server with SSL/TLS Security and custom ports.
• Backup to NAS Storage with custom software and Symantec Backup Exec.
• Symantec Backup Exec Backup to HP Tape Library.
• Applying and running Scripts Batch, PowerShell.
• Managing Oracle based ERP software issues and Filemaker invoice customization.
• Implementation and troubleshooting issues with DFSR for folder replication
• Managing website control panel and DNS.
• Monitor the server performance and perform the preventive maintenance tasks.
• Maintaining CCTV and Biometric devices.
• Implementation and configuration of Network UPS and grace shutdown-Eaton administration.
• Coordinate with vendors and other IT personnel for problem resolution.
• Training, Mentoring new employees and guidance to existing employees

Working as a remote technical analyst, providing support for employees and infrastructure across the globe in a rotating shift. Made sure to resolve the greatest number of tickets under the SLA at the same time building a good rapport with the employees.
Responsibilities:
• Working as an IT Remote Support Engineer, providing support to clients all over the world.
• Administering Active Directory objects such as User, groups, OU’s etc.
• Installing the applications required by the end users, providing users the required permissions for the shared network drives/folders and on DL’s.
• Monitoring ESX and troubleshooting VMwares.
• Resolving all the MS Office issues, Printer issues and Virus issues reported by the users.
• Managing the exchange accounts of the users, monitoring and clearing of message queues ensuring the proper working of mail flow.
• Handling issues with RSA SecurID.
• Troubleshoot SharePoint related issues.
• Troubleshoot profile issues via terminal server.
• Deploy software’s, Service Packs, and Windows Operating Systems.
• Support Customer Specific Tools.
• Troubleshooting roaming profile and local profile related issues.
• Troubleshooting Citrix Xenapp connectivity issues.
• Troubleshooting issues with Thin Client
• Troubleshooting issues with AVAYA and CISCO phones and help user’s configure them.