Receptionist / Executive Secretary
Start Consult
Total years of experience :14 years, 6 Months
• Welcomes guests, clients and in person or on the telephone; answering or directing inquiries.
• Maintains executive's appointment schedule by planning and scheduling meetings, conferences, and teleconferences.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Managing the day-to-day operations of the office
• Organizing and maintaining files and records
• Preparing and editing correspondence, reports, and presentations
• Booking Hotel Reservations and Making travel arrangements for Business Trips of the Director
• Preparing documents for signatory
• Handling of the Petty Cash
• Posting advertisement or job vacancies
• Scheduling job interviews and arranging meetings with the Director
• Liaising with Insurance Brokers for the quotation and processing of Motor Insurance Renewals of the Company Cars
• Liaising with PRO for the Visa renewals of the Director's Family and himself
• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepares product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed.
• Maintain up-to-date billing system
• Generate and send out invoices -Follow up on, collect and allocate payments
• Carry out billing, collection and reporting activities according to specific deadlines
• Perform account reconciliations
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Research and resolve payment discrepancies
• Generate age analysis review AR aging to ensure compliance maintain accounts receivable customer files and records
• Follow established procedures for processing receipts, cash etc.
• Prepare bank deposits
• Investigate and resolve customer queries
• Process adjustments develop a recovery system and initiate collection efforts
• Communicate with customers via phone, email, mail or personally
• Collect data and prepare monthly metrics
Undergrad