joanna  dirani, Social Media Specialist

joanna dirani

Social Media Specialist

myskin clinic

Location
Kuwait - Hawali
Education
Bachelor's degree, Public Relations
Experience
4 years, 1 Months

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Work Experience

Total years of experience :4 years, 1 Months

Social Media Specialist at myskin clinic
  • Kuwait - Hawali
  • My current job since October 2022

Responsible for creating and administering content on all social media platforms, such as Facebook, Instagram, Tiktok and Snapchat, to build an audience and ensure customer engagement.
responsible for planning, developing, implementing and managing the overall digital marketing strategy.

Customer care representative
  • My current job since August 2020

Resolve customer complaints via phone, social media.
•Use telephones to reach out customers and verify their information.
•Answer questions, inform customers of deals and packages.
•Confirm and cancel appointments.
•Scheduling doctors’ appointments and their clinic per week.

Call Center at icare clinic
  • Kuwait - Hawali
  • My current job since August 2020
Social Media Manager at iCare Clinic
  • Kuwait - Hawali
  • My current job since January 2022

Product development and distribution.
Creating and implementing marketing strategies.
Creating sales copy.
Liaising with company stakeholders.
Planning events.
Managing social media activity.

Receptionist at iCare Clinic
  • Kuwait - Hawali
  • April 2021 to December 2021

Greeting and welcoming patients and providing them with a positive first impression of the organization.
Directing patients and answering their questions.
Notifying other workers of visitor arrival.
Maintaining cleanliness of the waiting area.
Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Teacher assistant
  • November 2018 to February 2019

Excellent class room management.
•Experience working special needs students.
•Creative student engagement.
•Effectively works with parents.

Education

Bachelor's degree, Public Relations
  • at Lebanese International University
  • July 2018

Bachelor's degree, Public Relations
  • at Lebanese International University
  • January 2018

Specialties & Skills

Fast Learning
Social Media
Teamwork
Communication Tools
Management
Public Speaking
Communicator
ADMINISTRATION
CALL CENTER
MANAGEMENT
MICROSOFT OFFICE
ORGANIZATIONAL SKILLS
PERSONNEL
PUBLIC RELATIONS
COMMUNICATION SKILLS
MICROSOFT WORKS
photographer
social media management

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

The basics of photography (Certificate)
Date Attended:
May 2022