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Joanna Mae Goyon, (CSA) Customer Service Assistance

Joanna Mae Goyon

(CSA) Customer Service Assistance·Jazeera Airways (kuwait )

Kuwait

Diploma, Adult Education

Work experience

Total years of experience: 10 years, 10 months

(CSA) Customer Service Assistance

January 2025 - Present

Jazeera Airways (kuwait )

Al Kuwait, Kuwait

January 2025 - Present

passengers
Company industry:
Airlines
Job role:
Customer Service and Call Center

cashier staff

January 2022 - December 2025

City Hyper Market

As Salimiyah, Kuwait

January 2022 - December 2025

• Operated cash registers and handled cash,
credit/debit card, and digital payments accurately.
• Processed customer purchases efficiently while
ensuring correct pricing and scanning of items.
• Provided excellent customer service, answering
questions and resolving issues politely.
• Issued receipts, refunds, and exchanges
according to company policies.
• Assisted with bagging and packing items for
customers when needed.
• Maintained cleanliness and organization of
checkout counters and surrounding areas.
• Coordinated with floor staff to manage queues and
ensure smooth flow during peak hours.
• Monitored and reported discrepancies in cash and
inventory to supervisors.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

reciptionist

March 2025 - July 2025

Safari vet clinic

Al Kuwait, Kuwait

March 2025 - July 2025

communicating patient
assisting animals needs
assisting doctors need
taking information on the patient.
taking care of the animals
Company industry:
Veterinary Hospital & Clinic

Reciptionist

January 2025 - June 2025

Safari Clinic

Sharq, Kuwait

January 2025 - June 2025

• Greeted and assisted clients warmly upon arrival,
ensuring a positive first impression.
• Scheduled and managed appointments for
veterinary consultations, surgeries, and follow-ups.
• Answered phone calls and emails, providing
information about services, fees, and pet care.
• Maintained accurate patient records, including pet
medical histories and vaccination schedules.
• Handled billing, processed payments, and issued
receipts efficiently.
• Coordinated with veterinarians and clinic staff to
ensure smooth daily operations.
• Managed inventory of clinic supplies and
communicated restocking needs.
• Assisted clients with forms, insurance claims, and
general inquiries regarding pet care.
Company industry:
Veterinary Hospital & Clinic
Job role:
Customer Service and Call Center

sales cashier

December 2022 - March 2025

City Hypermarket kuwait

As Salimiyah, Kuwait

December 2022 - March 2025

Assisting customer need
punch the order
knowledgeable interm in POS
Company industry:
Retail & Wholesale

Cashier /Server

January 2016 - March 2025

Pizzahut

Antipolo, Philippines

January 2016 - March 2025

• Processed customer orders quickly and
accurately at the counter and drive-thru.
• Handled cash, card, and digital payments while
ensuring accuracy and accountability
• Provided friendly and helpful customer service,
addressing inquiries and resolving complaint
politely.
• Assisted in food preparationand order assembly
when needed to support kitchen staff.
-Maintained cleanliness in the cashier and dining
area, including tables, floor, and counters.
• Restocked utensils, condiments, and promotional
materials to ensure smooth service.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Sales Promoter

April 2021 - May 2022

Xiaomi Philippines

Pasig City, Philippines

April 2021 - May 2022

Selling smartphone to the customer
Assisting customer and demo the specifications of my product
Unboxing the unit once done.
Im good handling customer complain .
Company industry:
Retail & Wholesale

Promoter

April 2019 - February 2021

Oppo Philippines inc.

Mandaluyong City, Philippines

April 2019 - February 2021

Selling smartphone to the customer
Assisting customer and demo the specifications of my product
Unboxing the unit once done.
Im good handling customer complain .
Company industry:
Telecommunications

Promoter

January 2019 - February 2021

Oppo phillipines

Mandaluyong City, Philippines

January 2019 - February 2021

• Promoted OPPO mobile phones and accesories
to potential customers in-store and during event.
• Provided product demonstrations, highlighting
features, benefits, and promotions to drive sales.
• Assisted customer in selecting devices that best fit
their needs, answering questions about
specifications, pricing, and warranty.
• Handled sales transactions, cash, and digital
payment accurately.
• Maintained neat and attractive product displays,
ensuring stock availability and proper
merchandising.
• Collected customer feedback and reported market
trends to management.
• Achieved or exceeded daily and monthly sales
targets set by the company.
Company industry:
Telecommunications
Job role:
Sales

sales demo

April 2018 - March 2019

Burlington

Pasig City, Philippines

April 2018 - March 2019

Assisting customers needs
good handling customers complain
Company industry:
Sales Outsourcing

Casher / Server

March 2016 - March 2018

Pizzahut

Antipolo, Philippines

March 2016 - March 2018

Antipolo
Handling customer complains
Serving customer More than 50 pizza orders
In this restaurant.
Assisting customer orders in dine in
Good handling of customer complains
Company industry:
Catering, Food Service, & Restaurant

Service crew

August 2015 - February 2016

Jollibee Antipolo Bayan

Antipolo, Philippines

August 2015 - February 2016

up per
Assisting
Cleaning dining area
Company industry:
Catering, Food Service, & Restaurant

Education

ICCT College

March 2016

March 2016

Diploma, Adult Education

Philippines

ICCT COLLEGE Delapaz National High School

January 2016

January 2016

Bachelor's degree, Adult Education

Philippines

Delapaz National High School

January 2015

January 2015

High school or equivalent, Adult Education

Philippines

Tigbao Elementary School

January 2009

January 2009

High school or equivalent, Adult Education

Philippines

Tigbao Elementary School

January 2009

January 2009

High school or equivalent, high school

Philippines

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
SALES
Intermediate
SALES
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
INTERPERSONAL COMMUNICATIONS
Expert
INTERPERSONAL COMMUNICATIONS
Expert
FOLLOWING DIRECTIONS
Expert
FOLLOWING DIRECTIONS
Expert
TRUSTWORTHINESS
Expert
TRUSTWORTHINESS
Expert
MOTIVATIONAL SKILLS
Expert
MOTIVATIONAL SKILLS
Expert
COMPUTER LITERACY
Expert
COMPUTER LITERACY
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FRIENDLINESS
Intermediate
FRIENDLINESS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Beginner
Filipino
Native Speaker
Arabic
Expert