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Joban Ken Balisi, Customer Service Representative

Joban Ken Balisi

Customer Service Representative·Everise

United Arab Emirates

Bachelor's degree, Marine Engineering

Work experience

Total years of experience: 3 years, 9 months

Customer Service Representative

August 2024 - Present

Everise

Cauayan, Philippines

August 2024 - Present

Healthcare Insurance - Prior-authorization Specialist- Pure Voice

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

April 2024 - August 2024

FoundEver

Baguio, Philippines

April 2024 - August 2024

Financial Account - Payroll Pure Voice

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Virtual Admin Assistant

April 2023 - April 2024

Emapta

Manila, Philippines

April 2023 - April 2024

Provided professional administrative support to the management team
Arrange client appointments and prepare client reports
Ensuring all deadline are met, collaborating with adviser to ensure compliance with industry guidelines

Company industry:
Administration Support Services
Job role:
Administration

Customer Service Representative

September 2022 - March 2023

Concentrix

Manila, Philippines

September 2022 - March 2023

Luxury Retail Store based in Italy - Email and phone Support- US and UK clients

Company industry:
Business Process Outsourcing (BPO)

Education

BALIWAG MARITIME ACADEMY

April 2019

April 2019

Bachelor's degree, Marine Engineering

Philippines

GPA (point): 2.75 out of 5

GPA (point): 2.75 out of 5

Journalism Club, Naval ROTC

Skills

Health Insurance
Expert
Health Insurance
Expert
Communications
Expert
Communications
Expert
Call Center
Expert
Call Center
Expert
Admin Assistant
Expert
Admin Assistant
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Communication
Intermediate
Communication
Intermediate
Problem-Solving
Intermediate
Problem-Solving
Intermediate
Email Management
Intermediate
Email Management
Intermediate
Calendar Management
Intermediate
Calendar Management
Intermediate
Detail -Oriented
Intermediate
Detail -Oriented
Intermediate
Call Handling
Expert
Call Handling
Expert
Customer Service
Expert
Customer Service
Expert
Receptionist
Beginner
Receptionist
Beginner
Administration
Intermediate
Administration
Intermediate
Front Office
Beginner
Front Office
Beginner
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Call Center
Intermediate
Call Center
Intermediate
Customer Care
Intermediate
Customer Care
Intermediate
Management
Intermediate
Management
Intermediate

Languages

English
Expert

Hobbies

  • Volleyball
    Champion Mayor's league 2023-2024 Club Head for Boys and Girls teams