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Joban Ken Balisi, Customer Service Representative

Joban Ken Balisi

Customer Service Representative·Everise

United Arab Emirates

Bachelor's degree, Marine Engineering

Work experience

Total years of experience: 3 years, 10 months

Customer Service Representative

August 2024 - Present

Everise

Cauayan, Philippines

August 2024 - Present

Healthcare Insurance - Prior-authorization Specialist- Pure Voice

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

April 2024 - August 2024

FoundEver

Baguio, Philippines

April 2024 - August 2024

Financial Account - Payroll Pure Voice

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Virtual Admin Assistant

April 2023 - April 2024

Emapta

Manila, Philippines

April 2023 - April 2024

Provided professional administrative support to the management team
Arrange client appointments and prepare client reports
Ensuring all deadline are met, collaborating with adviser to ensure compliance with industry guidelines

Company industry:
Administration Support Services
Job role:
Administration

Customer Service Representative

September 2022 - March 2023

Concentrix

Manila, Philippines

September 2022 - March 2023

Luxury Retail Store based in Italy - Email and phone Support- US and UK clients

Company industry:
Business Process Outsourcing (BPO)

Education

BALIWAG MARITIME ACADEMY

April 2019

April 2019

Bachelor's degree, Marine Engineering

Philippines

GPA (point): 2.75 out of 5

GPA (point): 2.75 out of 5

Journalism Club, Naval ROTC

Skills

Health Insurance

Expert

Communications

Expert

Call Center

Expert

Admin Assistant

Expert

Customer Service Skills

Expert

Communication

Intermediate

Problem-Solving

Intermediate

Email Management

Intermediate

Calendar Management

Intermediate

Detail -Oriented

Intermediate

Call Handling

Expert

Customer Service

Expert

Receptionist

Beginner

Administration

Intermediate

Front Office

Beginner

Microsoft Excel

Intermediate

Microsoft Office

Intermediate

Call Center

Intermediate

Customer Care

Intermediate

Management

Intermediate

Languages

English

Expert

Hobbies and interests

Volleyball

Champion Mayor's league 2023-2024 Club Head for Boys and Girls teams