Shift Supervisor
Emirates Petroleum Company
Total years of experience :5 years, 4 Months
Supervising and motivating staff to achieved targets, Handling Customers complaints and ensuring customer satisfactions. Making daily and monthly reports. Managing store operations.
STORE SUPERVISOR
March 2013 up to the present
Zoom 4041 Abu Hail Metro Station
Emirates Petroleum Product Company
P.O Box 5589, Dubai UAE
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• Giving 100% customer service.
• Assist customers by providing information and resolving their complaints.
• Monitoring of product display and availability.
• Ordering and receiving stocks.
• Developing specific goals and plansto prioritize, organize to achieved targets.
• Monitoring sales to achieved daily and monthly targets.
• Motivating staff to enhance their upselling abilities to ensure target will be reached.
• Making staff schedule and monitoring their performance in a daily basis.
• Compute financial data and prepare bank deposits in a daily basis.
• Making daily and monthly reports.
• Performing day to day administrative tasks such as maintaining informatio, files and processing paper works.
• Making Stock loss/profit as well as operational expenses justification.
• Conducting inventory every 3months
• Giving Training to new staff.
• Entering staff overtime.
• Ensuring that company rules and regulations properly imposed and implemented.
• Encouraging and building mutual trust, respect and cooperation among team members.
CUSTOMER SALES ASSISTANT
October 2011 to February 2013
ENOC/EPPCO Emirates Petroleum Product Company
P.O Box 5589, Dubai UAE
• Giving 100% customer service.
• Answers customers queries and assisting them in locating merchandise.
• Arranging orders and deliveries.
• Monitoring product expiration.
• Maintaining stocks and product replenishment.
• Meeting sales target through upselling.
• Processing payments.
• Product familiarization.
• Have a good interpersonal and communicating skills to maintain good customer relationship.
• Maintaining the cleanliness of the store.
• CASHIER
May 2003 to October2004
Rustans Supermarket
Katipunan Road, Quezon City
• Giving excellent customer service.
• Received payment by cash, checks, credit or debit cards, or vouchers.
• Issue receipts, refunds, or change due to customers.
• Answer customers queries.
• Counting money in cash drawers at the beginning of the shift to ensure that amount is correct and theres a sufficient change.
• Controlling and checking outgoing merchandise.
• Establishing or identifying prices of goods.
• Using scanners and cash registers to ring up purchases and provide change.
• Maintaining the cleanliness of thecheck out counters.
• Maintaining good relationship with the customers to maintain sales.
CASHIER
February 2003 to June 2003
SM Department Store
Cubao, Quezon City, Philippines
• Giving excellent customer service.
• Received payment by cash, checks, credit or debit cards or vouchers.
• Issue receipts, refunds or change due to customers.
• Answer customers questions and provide information about procedures and policies.
• Counting money in cash drawers at the beginning of the shift to ensure that amount is correct and theres a sufficient change.
• Process merchandise return and exchange.
• Request information or assistance through paging system.
• Controlling and checking outgoing merchandise.
• Establishing or identifying prices of goods.
• Using scanners and cash registers to ring up purchases and provide change.
• Maintaining cleanliness of the check out counters.
Graduated with a good grades.
1997-2001 College Diplomas Bachelor of Science in Business Administration Major in Management Philippine School of Business Administration Quezon City, Philippines
1993-1997 High School Diplomas Quirino High school Quezon City, Philippines
1988-1993 Elementary Diplomas Katidtuan Elementary School Katidtuan Kabacan Cotobato, Philippines I hereby certify that the information above is true and correct to the best of my knowledge. Jocelyn C. Ceria
