Director Of Operations
OBS
Total years of experience :23 years, 10 Months
- Guarantor of the smooth running of BUILD and RUN for a Very Large Account client in an international environment, EMEA, AMER, APAC
- Management and coordination with the client, meetings at decision-making level
- Lead of the operational team (7 service Managers) and contribution to the account strategy
- Monitoring of client projects in conjunction with project managers
- Definition and animation of improvement plans necessary for customer satisfaction
- Implementation of Executive Reports at the account level around SDWAN services.
Programme responsible
- CA Clarity PPM referent and Trainer.
- One main goal is to bring the standard of Project Management to 350 staffs.
- Coordination of the project management process of the 5 countries involved in the statistical information exchange project classified as "non-public", budget, resources and risks.
- Guide the Project Managers and evaluate the project management process.
- Management of communication with higher authorities, relaying of decisions and feedback of constraints
- Proposal for the performance management of (French) project collaborators
Project classified as "non-public". Oriented "Open" for international interchange (Project teams in five countries).
Initiate and maintain project plans ensuring that all the details are accurate and up to date
- Augmented client relationships by 10% per year and improved statistics to 92% within 3 months.
- Increased staff satisfaction to 60% by introducing performance management process.
- Initiated project which classified as ‘non-public’. Oriented ‘Open’ for international interchange and developed plans by confirming accurate and up-to-date details of project.
- Held accountability for the interconnection of business objects and SAS 9.3, as well as united cryptography.
- Led multi-disciplined team, prepared budget, and entire project operations on time and under budget.
Multiple Project Management, Change, Software implementation, Business Intelligence and System Management
Accountable for the end to end activities, milestones, finances and quality required to deliver projects as defined in numerous high profile, large revenue contracts and lead cross functional teams from various departments, including external contractors and suppliers. I drafted all methodological documents. I developed project plans according to project requirements. I managed successfully client relationships, ensuring that the clients' best interests are kept at the fore. I mentored less experienced project managers. I led different size of team from 2 to 12 staff.
Computer Science Business Intelligence Artificial Intelligence Machine Learning, Deep Learning