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Jocelyne Ajib, Customer Service Specialist

Jocelyne Ajib

Customer Service Specialist

United Arab Emirates

Master's degree, Marketing

Work experience

Total years of experience: 21 years, 5 months

Customer Service Specialist

January 2005 - Present

January 2005 - Present

Achieved monthly sales target by promoting personal loans and salary
advance loans to customers over the phone. I am a top performer in
the department in terms of high conversion rates. Used CRM to submit
results of inbound and outbound calls. Provided exceptional customer
care resulting in high customer satisfaction and retention.Gather a
database of clients from my previous position to cross-sell.
Job role:
Customer Service and Call Center

Analyst

January 2005 - October 2018

January 2005 - October 2018

Followed up with clients to collect debt and achieved collection
targets at with a default rate below 1%. Followed up with the collection
agencies and ensured a smooth flow of payments.
Job role:
Information Technology

Sales Officer

June 2017 - June 2018

Byblos Bank

Lebanon

June 2017 - June 2018

Created sales scripts for the sales team. Handled customer inquiries
and followed up with branches and different departments to increase
customer satisfaction. Promoted retail loans and credit cards to clients
and over-achieved targets. Participated in cross-selling and up-selling
campaigns. Due to my high performance, I handled elite clients.
Company industry:
Banking
Job role:
Sales

Trainee

September 2016 - June 2017

Blom Bank

United Arab Emirates

September 2016 - June 2017

Approached clients to sell new products such as credit cards and debit
cards. Followed up on clients’ applications with the head office.
Participated in cross-selling and up-selling campaigns
Company industry:
Banking
Job role:
Engineering

Education

Lebanese University

January 2019

January 2019

Master's degree, Marketing

Lebanon

American University of Science and Technology

January 2016

January 2016

Bachelor's degree, Communication Arts (Public Relations-Advertising

GPA (point): 3.75 out of 4

GPA (point): 3.75 out of 4

Skills

CONVERSION
Expert
CONVERSION
Expert
CRM
Expert
CRM
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
SALES
Expert
SALES
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
CREDIT
Expert
CREDIT
Expert
DEBIT
Expert
DEBIT
Expert

Languages

Arabic
Expert
English
Expert
French
Expert