Customer Service Representative
WNS
Total years of experience :1 years, 11 Months
- Addresses existing prospective customer's queries product related concerns.
- Keeps abreast of department policies and procedures.
- Provides general information regarding the campaign products and services.
- Proactively supports the sales team to generate more revenue.
- Meets productivity, quality and efficiency goals.
• Answer and direct phone calls
• Able to operate office equipment, like printers and fax machines, and Xerox machines.
• Update and maintain office policies and procedures.
• Organize and schedule appointments.
• Making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems.
• Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money.
• Submit and reconcile expense reports.
• Book travel arrangements.
• Order office supplies and research new deals and suppliers.
• Write and distribute email, correspondence memos, letters, faxes and forms
- Takes calls from existing prospective customers of client company.
- Addresses existing prospective customer's queries product related concerns.
- Executes direct flower orders sales with the agreed service level targets.
- Processes flower orders - confirmation and confirmation.
- Processes special requests and executes refunds.
- Computes and provides agreement information.
- Keeps abreast of department policies and procedures.
- Provides general information regarding the campaign products and services.
- Proactively supports the sales team to generate more revenue.
- Meets productivity, quality and efficiency goals.
- Takes calls from existing prospective customers of client company.
- Addresses existing prospective customer's queries product related concerns.
- Executes direct flower orders sales with the agreed service level targets.
- Processes flower orders - confirmation and confirmation.
- Processes special requests and executes refunds.
- Computes and provides agreement information.
- Keeps abreast of department policies and procedures.
- Provides general information regarding the campaign products and services.
- Proactively supports the sales team to generate more revenue.
- Meets productivity, quality and efficiency goals.