Operations Supervisor / Marketing Coordinator
2GIS Advertising LLC
Total years of experience :14 years, 6 Months
GIS (Geographical Information System) Operations Supervisor
- Prepared Maps for GIS (Geographical Information System) Personnel to plan out their daily completion to achieve maximum output.
- Prepared and provided all reports from GIS Specialist and DATA Collection Personnel. Made sure all corrections are made before submittal. for 100% Accuracy for the information gathered.
-personally handled all site visitation to make sure everything is inline and all reports are accurate before submission to prevent re-correction. This is to ensure that all the information gathered is correct and 101% accurate.
-Handled GIS Personnel and DATA Collection Agents for onsite mapping collection of data like Company information, streets sign, landmarks, building names and numbers etc. all over dubai UAE.
-Built the first and only 3D map of dubai as an application with all the information you need to find any business, street, address, building, etc.
MARKETING MEDIA COORDINATOR
- Handled all media related process from gathering all company information, Creation of there contextual information that will be shown on their online business card on the map, pictures, Slogans, etc.
- Handled Design and Collection of advertising materials like pictures and company logos for their banners to be placed on the map for their media advertising.
- handled all 200-250 advertising client for all there customer issues requirements regarding, Information update, like address, phone numbers, logo design, picture changes,
- Provided a very good customer service role to ensure and address all the clients problems are taken cared of and their advertising material are published on time.
- Developed interpersonal relation to all clients to ensure advertising renewals every 3 months after subcription.
Aug 23, 2008 - Nov 30, 2013 First Flight Courier Service
Logistics / Sales Marketing Executive
• Handled Air shipments Import and export of client to ensure efficient transit to destination, providing the best network for low cost pricing.
• Made sure that all domestic and international GCC shipments are well distributed on time with efficiency.
• Making sure that all air shipments are pre-alerted with complete paper works with accurate computation of weight dimension when booked to avoid delay of the shipment.
• Ensures that all delivery vehicles are well maintained and registered on time to avoid any conflicts and delays of day to day deliveries.
• Properly coordinates day to day deliveries, and confirms delivery to clients to make sure that job is done in perfection with no delays and conflicts.
• Achieved and surpassed given target of 150, 000, more than 100%-110% for 8months in 2010, Generated total of 90-95 new accounts with a consistency of 170.000 billing per month.
• Develops a very good interpersonal relation with all existing clients, so that they would feel that there is a person who is handling all their concerns.
• Has 5yrs experience in the courier industry. And has a strong knowledge of areas in dubai.
Issue resolution 100% surveys since transition training to production floor.
Given recommendation letters by Customer who were satisfied with excellent phone ethics good rapport and quality service.
Suggested new products that increased earnings.
Developed a good call flow to ensure customer relation
Handled customer issues on billing, phone swaps, data issues and other customer ralated problems
Tasks to communicate with the principal based in Malaysia, Singapore & Germany regarding the shipment, queries, completion of documents of our client in Philippines.
Prepares daily transaction reports and documentation for Air, Sea and Road Import and Exports shipment.
In-charge of all orders for NCR territory on behalf of my Sales Manager
Prepares documents based on LC terms and conditions
Preparation of all shipping documents such as Invoices, packing list, COO and bill of ladings.
Notifies accounts department of insurance invoice payment confirmations and insurance cover cancellation.
Coordinates with clients regarding account status or account changes.
Ensures all clients’ queries are attended and provided with prompt and reliable customer service. Coordinates w/the suppliers in monitoring the shipments of the materials and ensures that the relevant shipping doc’s are complete and correct for customs clearance
Coordinates with Shipping Companies for shipments Warehouse and Inventory
Provided good quality customer service
Assisted agents who are having problems resolving customer issues
Made sure that agents are performing good quality call flow to assist customers concern, barging calls, coaching, and gives updates to sustain agent motivation to push harder.
Communicated with our seattle based contact centre office for new updates, highlights, new merchandise, sending reports, server problem and also to give ideas to increase sales.
Handled Account such as US government Grants (checking Account pull out).
Made top agent for 2 months for good quality sales.
