Customer Service Assistant
TASC Outsourcing
مجموع سنوات الخبرة :9 years, 5 أشهر
Manage customer service requirements, operating of rides, cleaning of gaming counters, make sure the surroundings are clean, take care of kids playing in Magic Planet, smile to the customers, addressing customer queries, handling and resolving customer complaint, managing of daily inventory.
Receiving phone calls from American Express cardholders to provide outstanding result by resolving their concerns like making payments, transaction reading and account maintenance
Assisting cardholders with their billing inquiry, legal complaints and disputes
Advising promotions available on the account and general questions about policies and procedure of American Express credit cards
Receiving phone calls from PayPal customers to process requests like adding financial details, transaction reading and updating account information
Updating customers about the status of their eBay transactions online
Helping PayPal account holders filing disputes and claims with their online transactions
Exceeding the target for the given KPI’s like Average Handling Time, Customer Satisfaction Survey and Resolution of Customers Concern
Greeting guests in a hospitable manner
Operating rides and ensuring the safety of the guest
Resolving minor guest complaints in a timely manner
Assisting guest within the store premises to ensure satisfaction
Receiving delivery and handling daily inventory of stocks needed for operations
Ensure safety, maintenance & cleanliness procedures to ensure a clean & safe working environment
Screening, searching, examining, and proofing legal documents that ate directly sent to the clients abroad particularly U.S.
Processing customers request about mortgage and other financial queries
Assisting customers concern about the status of the legal documents and cases
Screening, searching, examining, and proofing legal documents that ate directly sent to the clients abroad particularly U.S.
Processing customers request about mortgage and other financial queries
Assisting customers concern about the status of the legal documents and cases
- Making sure that customer will be assisted with in the store premises
- Preparing all the things needed for the whole day of operation
- Maintaining the cleanliness of the store the whole time
Grades are good despite of being a working student. Though schedule was really tight I was able to manage having good scores with almost all of my subjects.
Graduated with good grades though I was not able to make it on the top 10, it is still good because grades are competitive enough.