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John Limuel Tabucol, Customer Service Assistant

John Limuel Tabucol

Customer Service Assistant·TASC Outsourcing

United Arab Emirates

Bachelor's degree, Bachelor in Business Administration

Work experience

Total years of experience: 9 years, 5 months

Customer Service Assistant

August 2015 - July 2017

TASC Outsourcing

United Arab Emirates

August 2015 - July 2017

Manage customer service requirements, operating of rides, cleaning of gaming counters, make sure the surroundings are clean, take care of kids playing in Magic Planet, smile to the customers, addressing customer queries, handling and resolving customer complaint, managing of daily inventory.
Company industry:
Human Resources Outsourcing
Job role:
Customer Service and Call Center

Customer Care

July 2014 - July 2014

VXI Holdings, Inc. - “

Philippines

July 2014 - July 2014

 Receiving phone calls from American Express cardholders to provide outstanding result by resolving their concerns like making payments, transaction reading and account maintenance
 Assisting cardholders with their billing inquiry, legal complaints and disputes
 Advising promotions available on the account and general questions about policies and procedure of American Express credit cards
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

January 2012 - July 2012

Sutherland Global Services

Philippines

January 2012 - July 2012

 Receiving phone calls from PayPal customers to process requests like adding financial details, transaction reading and updating account information
 Updating customers about the status of their eBay transactions online
 Helping PayPal account holders filing disputes and claims with their online transactions
 Exceeding the target for the given KPI’s like Average Handling Time, Customer Satisfaction Survey and Resolution of Customers Concern
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Assistant

February 2008 - December 2011

TASC OUTSOURCING

Dubai, United Arab Emirates

February 2008 - December 2011

 Greeting guests in a hospitable manner
 Operating rides and ensuring the safety of the guest
 Resolving minor guest complaints in a timely manner
 Assisting guest within the store premises to ensure satisfaction
 Receiving delivery and handling daily inventory of stocks needed for operations
 Ensure safety, maintenance & cleanliness procedures to ensure a clean & safe working environment
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Business Process Associate

November 2006 - February 2008

AMDATEX Las Piñas Services Inc

Philippines

November 2006 - February 2008

 Screening, searching, examining, and proofing legal documents that ate directly sent to the clients abroad particularly U.S.
 Processing customers request about mortgage and other financial queries
 Assisting customers concern about the status of the legal documents and cases
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Business Process Associate

July 2005 - November 2006

American Data Exchange Corporation (ADEC) Solutions

Philippines

July 2005 - November 2006

 Screening, searching, examining, and proofing legal documents that ate directly sent to the clients abroad particularly U.S.
 Processing customers request about mortgage and other financial queries
 Assisting customers concern about the status of the legal documents and cases
Company industry:
Banking
Job role:
Customer Service and Call Center

SERVICE CREW

November 2002 - January 2003

GREENWICH PIZZA CORPORATION

Philippines

November 2002 - January 2003

- Making sure that customer will be assisted with in the store premises
- Preparing all the things needed for the whole day of operation
- Maintaining the cleanliness of the store the whole time
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Polytechnic University of the Philippines - Taguig Campus

April 2005

April 2005

Bachelor's degree, Bachelor in Business Administration

Philippines

Grades are good despite of being a working student. Though schedule was really tight I was able to manage having good scores with almost all of my subjects.

Polytechnic University of the Philippines

January 2005

January 2005

Bachelor's degree, Business Administration

Philippines

Carmona National High School

January 2001

January 2001

High school or equivalent, Graduate

Philippines

Carmona Elementary School

January 1997

January 1997

Bachelor's degree, Graduate

Philippines

Graduated with good grades though I was not able to make it on the top 10, it is still good because grades are competitive enough.

Skills

Procedure Review

Expert

Customer Service

Expert

Communication Written

Expert

Decision Making

Expert

Customer Relations

Expert

BILLING

Expert

BUSINESS PROCESS

Expert

CUSTOMER RELATIONS

Expert

CUSTOMER SERVICE

Expert

FINANCIAL

Beginner

LEGAL

Expert

PROGRAMMING

Expert

PROOFING

Expert

RECEIVING

Expert

TELEVISION

Expert

Procedure Review

Expert

Customer Service

Expert

Communication Written

Expert

Decision Making

Expert

Customer Relations

Expert

Languages

English

Expert

Tagalog

Expert