JOJI VARGHESE

Network configuration & troubleshooting in Local Area Network(LAN)
Configuration of MS outlook, network printers etc.
Response to email, Telephone for clients resolution.
Configure and troubleshoot with software related issues
Troubleshoot problems reported by users.
Provide phone and walk-in support as part of the helpdesk to ensure all technical requests and issues are responded
Assists in the installation of software as well as problem diagnosis and resolution.
Provide guidance and assistance in the use of all office systems software, hardware and administrative computing systems
Respond to the client queries regarding the products in a timely fashion.
Maintain IT Assets inventory in Asset management and physical store.
Evaluate and modify system's performance, and Identify user needs
Knowledge in use of spreadsheets, database, word processing

Analyze the Requirement of customer
Develop the software as per the user’s requirement.
Use Cases diagrams and project flow
Created and managed web parts, page layout and customization of sites.
Design the database.
Validate the software

Network configuration & troubleshooting in Local Area Network (LAN)
Configuration of VLAN.
Online Router configuration, (4500 series, 4600Series)
Troubleshooting of networks & Software Problems in the system online,
Outlook Express Configuration & troubleshooting mail related problems Online
Configure & troubleshooting dynamic IP.
Installation of software.
Troubleshoot with computer hardware.
Work experience at 1stand 2nd level support.
Monitor team responses to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements