Mohammad Alismail

Head of IT Department, KSA
• Head of IT Department.
• Systems Implementation and development lead.
• HelpDesk team leader (monitoring and supporting the team to improve their efficiency)
• IT Project strategy planning design and implementation lead. (leads the implementations of IT
solutions and projects from initial phase until rollout and continuous improvement)
• Maintaining IT infrastructure per global standard and requirements. (responsible for all IT equipment
and services ensuring their efficiency and availability
• SharePoint admin and project lead.(Asset Inventory, Ticket system, Online forms, approval workflow)

Administrating & maintaining wide variety of systems, including:
• Microsoft Dynamics AX
• MS Dynamics CRM and development
• MS SharePoint 2013 and development
• 30 Virtual Servers over VMware
• Veem backup & replication
• Citrix for access authentication

•IT Frontline analyst for Aramco.
•Reporting IT related issues to the supporting groups using “Remedy Ticketing system”.
•Providing support for Aramco SAP user.

**September 2013 - February 2014 (Project Manager)**

•Managing a team of 4 employees, Responsible for 3 projects:
1.SharePoint administration/development for 11 departments (site collections).
2.Website development and administration for 5 Drupal websites.
3.Providing support for the company networking servers.
•Coordinating with the employees using SharePoint ticketing system
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**July 2013 - February 2014 (SharePoint Administrator)**

•Global administrator for Microsoft office 365 Enterprise (SharePoint).
•Microsoft Exchange Online: Managing users email addresses and data migration.
•Lync: hosting conferences over the web and the phone
•SharePoint: administrating and developing the intranet site collections (workspace) for 11 departments. Adding the requested apps with a custom workflow.
•Ticket system: provide technical support for the employees through SharePoint ticket request app with a workflow.
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*May 2012 -February 2014 (Web developer & site Administrator)

•Website-developer for the Main company website and 5 other sites, using (CMS-Drupal), (PHP, MySQL, IIS).
•Site administrator for “Open Atrium”, a web-base Project Management Software
•Administrating web-based Support Ticket System.
•Drupal e-commerce for online payment system.
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*May2012 - February 2014 (Network Administrator)

•Network administrating “Microsoft server 2008” including DHCP, DC, AC, and DNS.
•Maintaining Microsoft server 2008 “Terminal Servers”.
•Provide troubleshooting support for Network Servers and file sharing servers.

*Troubleshooting data network problems.

*Managing and monitoring data network router/switch.

*Control and manage Windows server 2003/2008 (Domain controller, active directory, DHCP, DNS) for more than hundred users.

*Troubleshooting desktop (PC / laptops) hardware & software issues.

*Managing IT assets inventory through material request and issue forms.

*Provide IT assistant for Finance Department inventory software “Peach Tree”.

*Managing SonicWall "Firewall" web/port filtering.

*McAfee E- policy tool.