Jomana Ezz

• Managed and updated customer data using CRM systems ensuring high
accuracy and confidentiality.
• Handled customer inquiries, complaints, and service requests
professionally and efficiently.
• Coordinated with internal departments to resolve client issues and
improve service quality.
• Maintained detailed records of customer interactions and prepared
reports when required.
• Contributed to enhancing customer satisfaction and maintaining long
term client relationships.

• Processed customer financial requests and documentation with high
accuracy, ensuring full compliance with banking policies, regulatory
standards, and audit requirements.
◦ Coordinated daily branch administrative operations, including handling
emails, updating internal databases, organizing client files, and preparing
reports for management.
◦ Managed customer cases using banking CRM systems, tracked
progress, and ensured timely communication and resolution across
internal departments.
◦ Prepared and verified financial reports, summaries, and transaction
documentation, improving data quality and supporting internal audits with
error-free records.
◦ Collaborated with management and cross-functional teams to
streamline workflows, reduce discrepancies, and enhance operational
efficiency within the branch.
◦ Delivered a professional client experience by providing accurate
information, handling inquiries, and supporting high-priority cases with
confidentiality and discretion.

• Handled high volumes of customer data with precision and
confidentiality, updating CRM records and maintaining accurate
EDUCATION
2022
SKILLS
LANGUAGES
PERSONAL DETAILS
COURSES
documentation across multiple systems.
• Processed service requests, complaints, and account updates while
ensuring timely follow-up, cross-team coordination, and SLA compliance.
• Prepared clear summary reports for management, highlighting case
status, follow-up requirements, and patterns that supported decision-
making.
• Maintained organized electronic records and contributed to database
accuracy, reducing information discrepancies and improving internal
workflow.
• Supported daily administrative tasks, including email correspondence,
ticket tracking, and documentation review to ensure smooth case
handling.
• Delivered professional communication through phone, chat, and email,
achieving monthly performance targets and maintaining quality scores.