Consultant Operations Supervisor
Transpo Group
Total years of experience :27 years, 1 Months
As Consultant Operations Supervisor I was responsible for the Management of the Abu Dhabi Traffic Management Centre ensuring optimized traffic movement and the effective management of incidents and events. I oversaw the modernization of the Centre to a multi-modal hub for operational control.
• Overall responsibility for all the day-to-day management of the Abu Dhabi Department of Transport 24/7 TMC.
• Responsible for the development, implementation and improvement of operational procedures.
• Assist in the development and implementation of incident response plans.
• Internal and external customer liaison.
• Customer complaint investigation and resolution.
• Develop and preparation of monthly and quarterly operations report.
• Streamline operations.
• Manage projects, customers and personnel.
• Training and mentoring of personnel from both Transpo and internal customers.
• Attend internal and external customer meetings and represent Transpo on project assignments.
• Prepare proposals (method statements / scopes of work)
• Provide oversight, quality control and quality assurance review for project work.
• Coordinate and liaise with emergency management services and Police.
• Coordinate with internal and external customers for event planning and incident management.
• Responsible for large-scale and international event management.
As Customer Services Manager I was responsible for the management of the Operational Control Room dealing with emergency incidents on the TfL Road Network.
Responsibilities:
• Responsible for the day to day management of the 24 hours a day Operational Control Room and 10 staff all working on a shift rota.
• Direct responsibility for the identification and escalation of emergency incidents within the framework of the Contract Contingency Plan.
• Responsible for the training and development of Operational Control Room staff.
• Manage the network and operatives to minimise congestion and to cause the least impact to the people of London.
• Responsible for the preparation of Monthly Reports and KPI Figures
• Responsible for ensuring that accurate and efficient communication of information is passed to Emergency Response Vehicle crews, management, TfL and emergency services.
• Responsible for ensuring that Incident Response vehicles attend incidents / defects within prescribed time limits.
As LTCC Operator I was responsible for liaising with various stakeholders including emergency services and the media to ensure that information was real time information was delivered to all road users on potential incidents and congestion on the TfL Road Network.
Responsibilities:
• Collating data received by LTCC from sources and checking for accuracy before entering on London Traffic information System (LTIS).
• Responsible for ensuring that the data entered on LTIS is inputted with real-time information.
• Liaising with internal and external sources to ensure that the information entered on LTIS is correct.
• Compiling daily reports for events that have an impact on the road network for senior management.
• Responsible for compiling Weekly Operations Reports comprising all serious and severe events.
• Responsible for ensuring that the media are kept aware of events.
As Technical Support Officer I was responsible for ensuring that all customer enquiries were answered and was responsible for drafting Traffic Orders for works taking place in south East London.
Responsibilities:
• Headed the administrative team dealing with the Thames Tunnels.
• Processing Temporary & Permanent Traffic Orders and providing administrative support for the team.
Customer liaison and technical support
Processing claims on behalf of organisation