Data Upload Executive
Informa Middle East
Total years of experience :17 years, 3 Months
- Perform preregistration and onsite data preparation (cleaning, coding and de-duping) for all Exhibition events
- Set up and maintain preregistration trackers and reports
- Identify and code data sets per marketing requirements (nature of business, interests, and job titles)
- Create and run queries to generate appropriate data sets for upload
- Create List Codes for upload and for web inquiries which will be forwarded to researchers for data entry
- Perform data de-duping and other data support requests
- Ensure data completeness and quality
- Adhere to relevant practices and procedures for preparing and uploading data
- Effectively call potential clients and get their complete details when required
Responsible for answering questions and providing guidance to customers through our Support Ticketing System
Educating customers on how they can create their website, setting up their shopping cart and adding products to their catalog.
Relay non-technical inquiries to the appropriate department to provide accurate information to customers
Provides direct/remote resolution support through assessing root cause of problems and informing customers on steps to resolve problems
Handles POS installation remotely or walking the customer through with the installation process
Monitor sites that are down and provide immediate resolution to keep their POS system going
Respond to phone calls and emails
Helping the company to retain customers from cancelling their account
Review customers account and provide discounts if necessary
Pacify customers and promptly take note of customers complaints
Executive Operation - August 2011 - February 2013
Aegis (iContact Account)
Aegis Tower - Asiatown IT Park, Apas, Cebu City
➢ Respond to phone calls, live chats, email, portal ticket and other channels as necessary from iContact clients
➢ Answer client questions and provide how-to help within the iContact application
➢ Troubleshoot technical issues and diagnose errors within the iContact application
➢ Demonstrate ownership and ability to follow case issues to resolution and client satisfaction
Jr. Account Manager - March 2009 - June 2011
CtrlAltDelete Solutions (a Distributed Website Corporation affiliate)
USA based expanded in Cebu City Philippines
➢ Learning what and how the program works that the client is using
➢ Taking care of and checking out any "bugs" that may come up ➢ Speaking with the client periodically by telephone and check with them if they have any other needs
➢ Coordinating with the technology department on any new things that are added to their Website program
➢ Generating proposals based on compilation of information
➢ Making sure that the billing is done correctly
➢ Develop a successful relationship with the client, handle their
needs inquiries, explore new sales opportunities, and provide feedback about the client to other departments.
➢ Providing online training to clients
Help customers in troubleshooting issues for website showing up error messages. Tracking down possible reason why website is not working by checking the codes and check if there is any syntax error.
Providing step by step process on how to setup email.
Guiding customer how to manually install CMS application like Joomla, Drupal, Wordpress, etc.
Providing detailed information about the functions of Payment Method, Delivery Zone, Items, Customers, Orders, Shipping Method, and Freight Category in E-shop packages. Also, provides information on how to give out discounts for various customers and how to disable the Order button in e-shop if merchants no longer have a stock of the said item.
Giving out assistance on how to connect to FTP using Dreamweaver, iWeb, MS Publisher, Net Objects Fusion and other website application that has a built in FTP to publish the website to their web space.
Assist customer in initiating a Domain Transfer, DNS change and routing other records to a different host.
Assist customer in which subscription package would best fit his needs in setting up his website and what features he/she wants to implement.
Awards Received from School: -Certificate of Recognition as one of the most outstanding student for Special Elective 1. -Certificate of Recognition as one of the most outstanding student for Programming 2. -Certificate of Recognition as one of the most outstanding student for Database Management. -Certificate of Recognition for commendable service for the year 2013. -Certificate of Recognition for commendable service for the year 2014.
College/Tertiary Southwestern University Urgello St. Cebu City, Philippines ASSOCIATE IN COMPUTER TECHNOLOGY (Don Matias Aznar Scholar from 2004-2006)
