IT Project Manager
Scholasys Educational Consultancy
Total years of experience :21 years, 3 Months
Implementation of web-based, cloud-ready application, which allows schools and educational institutes to manage the vast array of information pertaining to the school/institute which includes School Setup, Students, Staff, Admission, Front Desk, Collaboration, Fees Management, PTA, Recognitions, Student Attendance, Time Table, Curriculum, Examinations, Competitions, Sports Achievements, Assent Nod, Student Conduct, Staff Conduct, Audit Assistant, Test and Assessment, Teacher Professional Development, Scholarship Management, Staff Leave Attendance, Transportation, Library Management, Hostel Management, Helpdesk, Alumni Management, Staff Recruitment, Project Maker, Lesson Plan Delivery, Dashboards, Pedagogic, Inventory Management, Finance, Fixed Assets, Payroll, Purchase.
Key Roles & Responsibilities:
Requirement gathering & analyzing
Create WBS, estimate activity duration & develop the project schedule
Develop Project Management Plan and milestones
Conducting the Gap Analysis
Mapping the process
Identifying the Gaps between the legacy and ERP system
Preparing the Gap Analysis document and sign-off from the customer
Guiding the user to create the change request
Coordinating with the project team to fill the Gaps.
Developing the process flowcharts and training materials
Providing training to key users
System delivery and acceptance/sign off customer
Conduct dry run/test run
Identify stakeholders and manage stakeholders
Develop knowledge repository
Develop team and manage team
Develop project team roles and responsibilities
Manage quality
Identifying the risk, risk analysis, plan risk response, implement risk responses, and monitor risk.
Develop project communication mode, strategies and manage and monitor project communication
Monitor and control project work
Validate the scope with customer while delivering the project milestones
Prepare weekly project status report and conduct weekly project status meeting
Final product transition
Close phase and project
Submitting the final project report
Internal Project Team Size: 4 and Core Project team size: 60 Members
Developing business for Trading, Service, Project and manufacturing ERP, CRM, Mobile App, POS, Website, e-Commerce website, SEO
Providing ERP products techno-functional demo to key stakeholders
Defines, elicits, models and analyses functional, non-functional, and technical requirements; writes requirement specifications; and prioritizes and manages requirements gathering and problem-solving;
Works as a liaison among stakeholders to gather requirements using different techniques (interviews, document analysis, requirements workshops, facilitated sessions, job shadowing, etc.);
Identifies opportunities for improving processes and technology capabilities, and assists in the preparation of proposals to develop new systems and/or operational changes;
Analyses the feasibility of, and develops requirements for, new systems and enhancements to existing or new systems to meet user needs;
Gathers and documents clear requirements for data sharing and system interface initiatives;
Coordinates and manages the review of requirements and documentation of technical changes or enhancements;
Acts as a liaison between end-users, technical analysts, consultants and other key stakeholders in the analysis, design, configuration, testing and maintenance of technology solutions;
Assists with technical and organizational change management;
Assists with the development and coordination of technical documentation, internal operating procedures, and information technology reporting requirements;
Participates in user acceptance testing and testing of new system functionality;
Develops and recommends policies and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external delivery of technical solutions;
Prepares reports and written findings and recommendations;
Identifies and analyses the application, infrastructure, IT service delivery and/or other system problems; determines and recommends courses of action, and oversees the implementation of solutions;
Ensures deliverables are completed within scope and within target timeframes;
Develops project goals, work plans, timelines, implementation strategies and evaluation methods for assessing progress toward project goals and outcomes;
Manages and maintains detailed project plans including resource, time and cost plans;
Provide AS-IS, TO-BE and Gap Analysis reports to client requirements;
Implementing ERP and other customized application through a best practice project management methodology by meeting the objectives of project charter & business document;
Identify risk, plan risk response strategies and mitigate or implement project risks once the risk shows up;
Developing and presenting high-level project performance reports to key stakeholders;
Maintain projects within the approved baselines;
Good Leadership skills, team building, decision making, conflict management, meeting management, negotiation, motivation, networking, observation, cultural awareness, emotional intelligence skills
Strong knowledge of inquiry to cash cycle business processes, accounting principles and good exposure to AR, AP, GL, P&L, TB, inventory valuation of core finance business process and its implementation
Key Roles and Responsibilities :
As Head of Information Technology (2010 to 2017)
Strategy & Planning:
Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources
Operational Management:
Responsible and accountable for the smooth running of company IT Infrastructure and software systems within the limits of requirements, specifications, costs, and timelines
Supervise the implementation and maintenance of company’s company IT Infrastructure and software needs
Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision
Define and communicate project milestones, service level agreements, and resources allocation to the executive team, department leads, support staff, and end-users
Develop and review budgets of IT department and ensure they comply with stated goals, guidelines, and objectives
Review the performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze reports and make recommendations for the improvement of the IT infrastructure and IT systems
Develop bid requirements for all hardware and software implementations and upgrades, defines proposal evaluation criteria, review submitted bids for compliance with stated requirements and evaluation criteria, deals with suppliers' queries, negotiate, makes the appropriate award and control actual expenditure against budget
Authorize and oversee the deployment, monitoring, maintenance, development, and supporting of all hardware and software based on department and organization needs
Develop business case justification and cost-benefit analysis for IT spending and initiatives. Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
Takes overall responsibility for planning effective information storage, sharing and publishing within the organization.
Takes responsibility for major aspects of network/systems Infrastructure specification and design within the organization. Makes recommendations for the improvement of network design operation and economics, wherever and whenever possible.
Identify problematic areas and implement strategic solutions in time; audit systems and assess their outcomes
Preserve assets, information security & control structures; providing secure access to the network for remote users
Securing data from internal and external attack
Maintains quality service by establishing and enforcing organization standards.
Plan, organize, control and evaluate IT and electronic data operations
Oversee provision of end-user services, including help desk and technical support services. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, availability, reliability, integrity and safety, standards, purchasing, and service provision.
Oversee negotiation and administration of vendor, outsourcer, and service agreements.
Manage IT staffing, including recruitment, supervision, scheduling, team development, and evaluation
Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end-users regarding pertinent IT activities
Key Roles and Responsibilities :
Responsible for handling configuration and management server (Windows 2003 / 2008 R2 / AD / DNS / DHCP )
Responsible and accountable for the smooth running of company IT Infrastructure and software systems
Selection of IT vendors, evaluation & negotiations of the purchase of hardware and software
Keeping up to date with the latest technologies.
Ensuring that users adhere to software licensing laws;
Providing secure access to the network for remote users;
Securing data from internal and external attack;
Offering users appropriate support and advice;
Set up active directory user accounts, permissions, and password
Administration of file server; maintained a routine backup of the file server
Installed and troubleshooting of workstation computer and software, wireless devices, router and firewall
Configured network and local printers, scanners and troubleshot their issues
Steered installation & troubleshooting of SolidWorks Design Software, AutoCAD, MS-office, Adobe, and Insight ERP
Administration, configuration, and troubleshooting of the company email system
Development and maintenance of company website
Administration of ERP Application & SQL 2005 Database
Worked closely with finance, warehouse, purchase and manufacturing departments to study their business process deeply
Major Projects Handled as IT Engineer of Delta Corporation, Doha-Qatar:
Centralized bio-metric attendance system to staff & plant ( Dec 2005 - Jan 2006)
Implementing Insight ERP Software ( Jan 2007 - Dec 2007)
IT Infrastructure & voice communication setup for the new office & plant facility (June 2009 - Dec 2009)
Design & develop company website ( Feb 2006 - Aug 2006)
Analyze & document the department’s business process to organization process asset (Sep 2006 - Dec 2006)
Evaluation of top-ranked ERP products and selection of ERP package for the organization ( Jan 2009- Nov 2009)
Teaching and conducting practical classes of computer science to students from VII to XII
In charge of computer Labs of school.
BSC In Mathematics