Research Manager
Nielsen
Total years of experience :20 years, 7 Months
1- Development of client business and handling projects from preparation of proposals to client through to final tabulations and reports/presentations
2- Regular client engagement
3- Development & mentoring assigned team and supervising their deliverables
4- Create business development plan as per business targets assigned
o Focal point for all competitive intelligence activities.
o Creating solid structure and foundation of the marketing intelligence department.
o Developing new ideas related to marketing intelligence.
o Meeting with clients and conducting learning sessions on the benefits of marketing intelligence.
o Conducting competitive analysis on multiple sectors.
o Training the intelligence team on new ways and ideas related especially to telecom sector.
o Assuring of the quality of deliverables.
Project Manager of “Dubai Government Excellence Program (DGEP)” which falls under “The Executive Council”, a governmental body allied to his Highness Sheikh Mohammed Bin Rashid Al Maktoum.
“Dubai Government Excellence Program (DGEP)” includes Dubai Governments’ Customers and Employees Satisfaction Projects thus requiring the following job responsibilities and tasks:
o Defining the project’s scope of work, goals and deliverables.
o Identifying resources required to ensure successful project completion.
o Managing the operational, financial and technical aspects based on predetermined time-lines and work plans.
o Assigning responsibilities, guiding, supporting and supervising the team involved this project.
o Ensuring the compliance to PARC’s quality measures and procedures.
o Monitoring the project’s performance along with the quality of the stored data.
o Minimizing the risk factors by resolving any obstacle or impediment that might come across during the implementation of the project.
o Frequently reporting about the project’s progress and communicating pertinent information to clients.
o Constantly communicating and meeting with the clients in order to create a pleasant and relaxing atmosphere between both parties and make sure clients are fully satisfied with the ongoing/ achieved work.
o Distributing the sample size which is compatible with the objectives of the project, designing the questionnaires, briefing the team working on this project, testing the data entry program, following up with the fieldwork, data processing follow-up and verification, analyzing data and writing reports.
Focal point for all competitive intelligence activities.
o Establish strong relationships within the consumer BU and other Qtel BU’s.
o Lead and manage the studies on products and services.
o Liaise with the research team for running and ensuring that PARC commissioned studies are done with the highest quality measures as required by Qtel research team.
o Prepare daily, weekly and monthly regular reports on competition activities.
o Responsible for preparing and presenting the intelligence newsletter presented every week.
o Use competitive analysis and secondary research to identify trends and customer usage behavior in the areas of product differentiation and pricing.
o Integrate Business intelligence data with primary data from research to come up with a complete coverage of any promotion, offer, product or service.
o Responsible for assessing the financial publications and the stock market update.
o Plan and execute the methodologies for qualitative and quantitative research.
o Create questionnaire along with identifying the sample size.
o Design and plan research projects according to the client needs.
o Design survey instruments and coordinate the collection of data; compiling information and analyzing results.
o Coordinate projects execution, monitor progress and quality control.
o Conduct studies covering product testing, idea generating (Qualitative technique) and campaign effectiveness.
o Plan, develop, coordinate and participate in various marketing research activities in order to identify customer preferences, attitudes and enhance products and services.
o Responsible for training, briefing, managing and monitoring a team of 15 interviewers - CATI Team (Computer assisted telephone interviewing).
o Responsible for sharing and presenting the research results.
o Supervise and perform warehouse operations including receiving, marking, storing and issuing all products and materials.
o Control the transfer of goods between AÏSHTI central warehouse and all other branches.
o Evaluate and recommend changes in staffing, organizational structuring, hours of operation and other operational efficiencies to improve the level of services, in the stores and offices.
o Follow up on maintenance teams and evaluating their performance.
o Develop and maintain good working relationships with other departments, external agencies and suppliers in order to support the smooth provision of logistic services across the organization.
o Organize and manage incoming and outgoing shipping activities to ensure the accuracy and the completeness of the process and the condition of items.
o Responsible for all the financial aspects of the business.
o Secure the reception of goods into storage areas.
o Maintain excellent customer relations through adopting a pro-active approach to dealing with customers’ issues.
o Evaluate the work performance of subordinate staff and recommend the selection, orientation, retention, training, promotion and disciplining of personnel.
o Solve problems appearing on cashiers’ daily transactions.
o Monitor daily sales operations.
o Train, supervise and coach permanent and/or temporary staff members.
o Insure that cashiers maintain a positive attitude at work, incorporate appropriate body language, and establish a good rapport with customers.
o Resolve customers’ complaints in a professional way.
o Inform the store manager about customers’ complaints.
o Follow up on customer service trainings delivered to the cashiers.
o Oversee and monitor the training of newly recruited cashiers.
o Communicate the company policies and procedures to cashiers.
o Prepare cashiers’ weekly schedule.