Joyce Ashmita Joseph

Business Process Owner for the relevant O2C streams Including, Commercial Agreements, Customer /Master Data, Credit Management, Order Management, Order Fulfillment, Billing, Collections & Disputes Management and Accounts receivables.
Monitoring the Distributors commercial agreements for timely review, renewal, modification and compliance to agreed terms & conditions.
Manage and maintain Customer Master-data & Product Master data in internal PROMAT and SAP ERP systems through periodic data collection & updates ensuring correct product information of 150-200 sku’s as per regulatory guidance & market acceptance.
Regularly monitoring customer financial statements & risk assessment in coordination with credit management function to maintain close analysis to evaluate & monitor credit blocks due to credit limit overdues & anticipating impact on forth-coming shipments.
Managing Sales order processing, PO generation, IDoC Monitoring, Invoicing & shipment execution to maximize efficiencies aligned with agreed specific conditions for each delivery (Incoterms, payment terms, Mode of Shipment etc) Ensure alignment with 3PL partner & local regulations of customs & MOH to guarantee smooth clearance for shipments at distributors end.
Responsible for Intercompany & distributor price implementation in SAP with close interaction & collaboration with Regulatory function, Business & in compliance with Internal controls.
Ensuring timely supply of Tender orders within the shortest lead-time to avoid tender penalties, identifying opportunities in shipping cost reductions by minimizing the no of shipments, optimization & consolidation of space & load management at SKU level ordering.
Managed shipments to Egypt and sanctioned countries - Libya/ Yemen / Sudan via Letter of Credit channelizing Banks which included Letter of Credit Verification, Bank approvals, determining compliance agreements, monitoring LC value, facilitating on-time delivery and successful import operations by distributors in coordination with 3PL, Supply centers, Banks and Internal & External Customers.
Processing Debit / Credit notes, Accruals Bookings & reversals, commission payout & Letter of Credit applications.
Responsible for managing and supporting CS&L projects, initiating, developing, managing and evaluating customer collaboration programs, logistics efficiencies initiatives and KPIs and reporting;
Identifying, preparing and leading customer and CS&L project, working closely with Demand, Product supply, Finance, Log Ops, Product Change, Category teams, Manufacturing units, Customer Service & Sales to drive continuous improvements to business process
Preparation and monthly calculation of demand requirements optimize a high level of customer service and minimize risk and sales disruptions to achieve monthly/annual financial targets for Egypt plus sub-region and serve as a first point of contact for supported market division.
Building a strong and effective relationships with key stakeholders and regularly evaluating cooperation with customers, sales and other internal partners.
Regularly provides detail and guidance to Business Unit Controllers and Accounting on Gross-to-Net forecasts and reserves, with accurate sales estimates on weekly / monthly / quarterly basis & visibility on overall progress of sales commitments and identify financial risks
Recognizes and optimizes areas for increased efficiencies, supporting Key Performance Index’s (KPIs) and financial goals

Worked with SAP Global Process owners and Regional Leads on change management and implementation of SAP Project (Strategic Modernization Initiative) in the Middle East Affiliate.
Was responsible to Lead the O2C - Supply Chain department with following tasks wherein the O2C processes were defined designed, developed alongside with SAP consultants, tested, and related risks were Identified and communicated to Global/ Regional Leads.
During the 2 years of SAP implementation, as an O2C Lead had developed a strong understanding of SAP (SD) Module with Order Management Including Customer & Product Master Data Configuration, Order Fulfillment with Sales Promotion and New product launch processes, Purchase Orders & Requisitions, Creation of out bound/ Inbound Deliveries, Picking & Packing, Goods Issue/ Receipts, Inventory Management, Warehouse Management, Pricing & Billing with Pricing Revenue mapping to GL Accounts Intercompany sales, Accounts receivables and BI Reporting.
Developed an excellent communication and interpersonal skill while being involved and interacting with Global/Regional leads and SAP end-users while conducting workshops and meetings.
In addition to the above, Project Implementation the main business responsibility was ensuring monthly sales targets were achieved and delivered and major areas of risks identified, and action plan taken.

Supporting the Estee Lauder Supply Chain Department to achieve the highest customer service level by leading the S&OP process to match the demand against supply constrains through material planning, distribution and deployment planning.
The expected outcome of this role was to optimize inventory level, order fulfillment & high customer service levels which was being measured by product availability at 35 distributor warehouses around the MENA region in Coordinating with all 9 Brands within the Affiliate.
Was accountable of the entire “Order-to-Cash” cycle from order fulfillment, billing and Accounts receivable acted as a 'one-shop-stop' for distributors/customers, freight forwarding agents, 3PL, Supply Centers, Sales & Marketing Teams, Brands & Finance.
Streamlined process & review monthly sales orders from the EL Distributors w.r.t system Inventory levels and Brands forecasting, reduce time lag between Customer- Brand - Operations & 3PL for ensuring timely receipt of orders, pick -n- pack and shipping at various destinations within the targeted deadlines in the region.
Managed transportation and logistics requirements internally and for customer within Middle East, which includes coordinating with customer, customs clearance agents and 3pl service providers;
Monitoring monthly sales, closing of monthly sales information wrt Invoicing /shipments and providing monthly Sales Estimates to Finance for Budgeting.

Liaising with Johnson & Johnson Middle East internal and external stakeholders to keep an excellent service level and sound customer relationship.
Efficiently controlled the entire process of billing customers/distributors for direct and indirect shipments with an average 200-300 invoices resulting $ 12-15Million$ sales per month.
Validation and creation of Sales order as per the company processes, policies and lead times, and ensure agreed specific commercial and logistics conditions are accurately meet (Incoterms, Payment Terms, prices, mode of shipment, etc.)
Managed 18 customers in Middle East whilst overseeing shipping, warehousing and logistics issues along with tracking, managing & clearance of approximately 200-250 containers a month along with freight forwarders and 3PL’s
Ensured all sales orders processed are in compliance with business agreed commercial terms, was the key custodian for internal control measures ensuring compliance with SOX and J&J worldwide procedures w.r.t to Pricing, Revenue recognition, Credit notes and Freight payments verification.
Facilitated shipping documents for clearance to all Middle East distributors and clearing agents in 11 Countries preparing around 250-300 shipping documents a month; Successfully managed Customer data & Master data, Phase In & Phase out of SKU’s, Restricted party screening for the Middle East & Africa region
Ensure that customer complaints are being addressed and channeled as per the organization responsibilities such as logistics, local quality functions and transport management team etc.
Assist in Customer satisfaction surveys activities and results analysis.
Functioned as a single point of contact for forecasting, planning and developing the necessary business sense to handle the warehousing, shipping & logistics for the region.
Tracked and analyzed new product launch against volume, revenue, and cumulative distribution point targets, and served as demand planning lead on projects relating to product innovation.
Monitored and verified data accuracy within the ERP system and sales forecasting tools, lead the S&OP process meetings with all stakeholders, monitored monthly inter- company receivables, closing of books and submission of accurate information to Europe for Worldwide Consolidation.
Identify and initiate Process Excellence in franchise / country that would create new or improved opportunities to enhance business results and cost savings.