Joyce Katherine Fernando, Human Resource Supervisor

Joyce Katherine Fernando

Human Resource Supervisor

Artan Holding

Location
Qatar
Education
High school or equivalent, Hotel and Restaurant Management
Experience
0 years, 0 Months

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Work Experience

Total years of experience :0 years, 0 Months

Human Resource Supervisor at Artan Holding
  • Qatar
  • My current job since December 2013

Assist in monitoring / tracking employee relations issues including resolution and follow up.
* Assist and support management and the leadership team with handling and resolving Human
Resources issues.
* Monitor all hiring and recruitment processes for compliance with local laws.
* Assist in logistics, administration, and scheduling of annual employee surveys.
* Assist management in hiring, training, scheduling, evaluating, counseling, disciplining and
motivating and coaching employees.
* Is available to staff to answer questions and gives ongoing continuous feedback.
* Manages individual and team performances continuously. Provides coaching and timely
feedback to staff.
* Assists with building and retaining a high performing team.
* Provide supervision, coaching, and mentoring for staff development and growth.
* Lead and perform human resources related transactions and business processes to ensure
timely and accurate data based upon system workflow and business requirements.
* Participate in the testing, implementation, upgrading and support of new or modified system
changes.
* Partner with the Head of Departments, HR Services to establish to establish process.
* Manage the performance expectations of the team and ensure SLAs are being met.
* Maintains appropriate staffing levels and ensures all service and quality levels are achieved.
* Leads HR Services ongoing process improvement initiatives. This includes evaluating process
efficiencies and making improvement suggestions based on lean processing principles or to comply
with regulatory changes, benefit plan changes, and/or policy changes.

Accounts Secretary at Doh
  • Qatar
  • July 2010 to November 2013

Receive mail and or telephones and give information to callers, take messages, or transfer
calls to appropriate individuals.
* Make copies of correspondence and other printed material.
* Open, read, route, and distribute incoming mail and other material, and prepare answers to
routine letters.
* Schedule and confirm appointments for clients, customers, or supervisors/related employee.
Take meeting minutes.
* Assist in preparing and managing task list and team planning.
* Operate office equipment such as fax machines, copiers, and phone systems, and use
computers for spreadsheet, word processing, database management, and other applications
* Establish work procedures and schedules, and keep track of the daily work of clerical staff.
* Learn to operate new office technologies as they are developed and implemented.
* Operate electronic mail systems and coordinate the flow of information both internally and
with other organizations.
* Order and dispense supplies.
* Prepare and mail checks.
* Provide services to customers, such as order placement and account information.
* Conduct searches to find needed information, using such sources as the Internet.
* Build and maintain professional relationships with both internal and external stakeholders.
* Perform other duties relevant to the job as related.

Secretary at Aldeera Travels
  • Qatar
  • May 2010 to June 2010

Receive mails and telephone calls
* Coordinate with various staff for operational support activities of the unit; serve as a liaison
between departments and operating units in the resolution of day-to-day administrative and
operational problems.
* Provide administrative/secretarial support for various departments/divisions such as
answering telephones, assisting visitors and resolving a range of administrative problems and
inquiries.
* Operate desktop computer to compose and edit correspondence and memoranda from
dictation, verbal direction and from knowledge of policies of established departments/divisions;
prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
* Schedule and coordinate meetings, interviews, appointments, events and other similar
activities for supervisors, which also include travel and lodging arrangements.
* Draft correspondence and assist with report.
* Provide the department with the required secretarial support and administrative assistant.

Front Desk Clerk at Paragon Tower Hotel
  • Philippines
  • September 2009 to April 2010

Serves guest by completing registration; controlling room assignments.
* Maintains records by entering room and guest account data.
* Collects revenue by entering services and charges; computing bill; obtaining payment.
* Makes hotel and other reservations by entering or telephoning requirements; checking
availability; confirming requirements.

Administrative Assistant
  • January 2009 to September 2009

Clerical duties: scanning, photo copying, faxing, emailing and any other related jobs.
* Answering phone calls and attending visitor’s needs.
* Doing reports and maintaining records of the administration.
* Schedule and coordinate meetings with employees.

Cashier/ Waitress
  • November 2008 to January 2009

On the JOB Training Course

Education

High school or equivalent, Hotel and Restaurant Management
  • at Centro Escolar University
  • March 2009

courses: Qatar Skills Academy – Doha, Qatar (

Bachelor's degree, Hotel and Restaurant Management
  • at Centro Escolar University
  • March 2009

courses: Qatar Skills Academy – Doha, Qatar (

Bachelor's degree, Hotel And Restaurant Management
  • at Centro Escolar University
  • March 2009
High school or equivalent, Hotel and Restaurant Management
  • at College of St. Benilde
  • January 2005

-

Bachelor's degree, Export Management
  • at Centro Escolar University
  • March 2004

in

High school or equivalent, Export Management
  • at Centro Escolar University
  • March 2004

in

Specialties & Skills

Personal Assistant
Secretarial
Administration
Recruitment
Human Resources
BUSINESS PROCESS
COACHING
COUNSELING
EMPLOYEE RELATIONS
HUMAN RESOURCES
LEADERSHIP
LOGISTICS
MENTORING
PROCESS ENGINEERING

Languages

English
Expert
Tagalog
Expert