Joyce Obeid

Managing the day-to-day operations of the office.
Managing the calendar of the CEO.
Planning, scheduling and managing meetings and appointments locally and abroad.
Managing projects and conducting research on different sides.
Preparing presentations for CEO and company.
Preparing and editing correspondence, reports.
Making travel and guest arrangements for CEO’s office.
Providing quality customer service by addressing internal employees’ enquiries, CEO’s guests and clients.
Work closely with various departments such as HR, Finance and marketing to ensure business flow.
Organizing and maintaining files and records.
Working in a professional environment.

Managing the day-to-day operations of the office.
Managing the calendar of the CFO.
Planning and scheduling meetings and appointments.
Managing projects and conducting research.
Preparing and editing correspondence, reports and presentations.
Making travel and guest arrangements for CFO’s office.
Providing quality customer service by addressing the Finance department employees’ enquiries.
Organizing and maintaining files and records.
Working in a professional environment.

Screening phone calls, handling enquiries and requests when appropriate.
Setting up and coordinating meetings and conferences.
Greeting visitors at all levels of seniority.
Making appointments, attending meetings on behalf of some clients and taking minutes.
Creating/modifying documents such as invoices, reports, memos, letters and presentations.
Organizing travel and accommodation.
Maintaining floor occupancy levels between 80% - 100%.
Providing excellent customer service - always aiming to exceed the clients’ expectations by being efficient, accurate and helpful.

- Oct 20 - 23, 2012: Registration and Information Desk, Annual Research Forum
- Sept 23 - Oct 15, 2012: Information Desk, 25th Universal Postal Congress
- Feb 2012 - Apr 2012: Marketing and Customer Service (Temporary Contract), Qatar Telecom

• Feb 2012 - Oct 2012: Promotions and Exhibitions, Doha - Qatar

Maximizing sales opportunities through cross-selling and up-selling the company’s services.
Registering clients for workshops and services.
Handling customers’ complaints in a professional manner.
Establishing a long lasting relationship with account representatives by exceeding their expectations.
Offering services to help team-mates reach their goals.
Acquired a high consulted generated business which increased my book of business on a daily basis.

Receiving, directing and relaying telephone and fax messages to the appropriate persons.
Greeting visitors and responding to their inquiries.
Managing the library system.
Booking tickets, arranging transportation and hotel reservation for staff members and trainers.
Managing the petty cash.
Logging incoming and outgoing mail and handling all shipments.
Filing all correspondence (administrative, seminar registration forms, suppliers contact details, etc.)
Assisting in the planning and preparation of meetings, conferences and conference telephone calls.

• August 2007 - August 2009
Assistant Logistics Manager
Moulin D'or Bakery, Zouk Mosbeh - Lebanon

- Receiving all orders from the 5 branches and passing them to the concerned departments.