Joyson Cardoza

Conducted pre-shift briefings and assigned sections,
stations and dailyduties
Supervised front-of-house operationsto ensure smooth
and efficientservice
Greeted and welcomed guests, managed reservations
and coordinated seating arrangements
Maintained high guestsatisfaction by handling
complaints, special requests and service recovery
Coordinated with kitchen and serviceteamsto ensure
timelyfood and beverage delivery
Monitored staffperformance and provided onjobtraining,
coaching and support
Ensured compliance with companySOPs, hygiene and
food safetystandards
Monitored floorsupplies and reported maintenance or
equipmentissues when required