Infrastructure Analyst
Specialized Rehabilitation Hospital
Total years of experience :15 years, 5 Months
•Responsible for managing the day-to-day activities and duties of the Hardware, Software, and Network support unit to ensure effective technical support across the facility.
•Managing IT service desk knowledge tool.
•Performing other duties as assigned.
•Being a member of the user support team on its day-to-day operations.
•Monitoring and ensuring that the IT hardware (computers, printers, and other peripherals) maintenance and support provided by the supplier follows the agreed contract terms/conditions.
•Ensuring smooth resolution of end-user incidents and requests.
•Performing assessment of requests for computer items.
•Standardizing IT equipment including their technical specifications.
•Participating in and supporting facility-wide client-driven projects by overseeing the installation of the necessary hardware/software.
•Maintaining records of daily support activities, system problems, remedial actions taken, and installation activities.
•Ensuring smooth scheduling of on-call officers.
•Serving as a subject matter expert regarding technical support and IT systems management.
Serves as a central point of contact to complete end user and management requests in regard to problems or implementations at the server and advanced desktop level.
•Computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department.
•Provides advanced support on desktop application deployment, network connectivity, network printing, and any other hardware/software issues.
•Maintains accurate documentation in the Help Desk system of all user requests, repairs and reported issues including cause, resolution and preventative action.
•Development and managing Service Desk Plus by Manage Engine.
•Works with other Technology Support staff to implement and maintain internal and external applications.
•Produce/develop and maintain & document standard configuration images for PC’s. Used for building on normal new PC requirements and for disaster recovery purposes.
•Helpdesk answer & solve all problems and forward where necessary Axapta problems to Global solutions.
•Run securities on servers on daily basis, maintain records for securities and ensure that security tapes are taken off site and returned to fire safe as required.
•To maintain license records for all software
•Maintain and evaluate security patches and updates in the UK.
Provide IT Support to all employees.
•IT Administrator for all company’s IT System.
•Maintaining all company’s IT inventory in proper order.
•Regular checking of Internal Server for day to day network stability.
•Coordination with company’s IT vendors.
•Maintaining the stability of company’s database CRM.
•Doing marketing works and procurements.
Manages Robinsons mall (Robinsons Place Manila) network connections.
•Regular checking of Datacenter IT machines for network stability.
•Provide and troubleshoot mall tenant network connection to mall server.
•Regular check of sales report of tenants to mall server.
•Provide IT support to mall admin employees
Provide technical support to HP Philippines clients.
•Provide onsite technical support.
•Provide annual preventive maintenance to Servers and Storage. Preventive maintenance includes physical cleaning, upgrading of software, drivers and firmware and cable management.
•Provide hardware troubleshooting and problem isolation of storage servers \[include command line interface (CLI) isolations, online hardware parts replacement\].
•Provide installing and configuring of HP Storage machines (includes OS installation and configuring RAID).
•Provide site audit, site inspection and relocation of HP machines.
Visit clients that have problems with IT products such as Desktop, Laptops, Networks, Servers, Printers, Software and any computer peripherals.
• Hardware troubleshooting and problem isolation of IT machines.
• Provide installations of client internal network and deployment of IT machines (includes desktop, laptops, printers and servers).
• IT supports for Banks, Utilities Company and Hotels.
Computer Engineer graduate with knowledge in CISCO networking, PC hardware troubleshooting and software.
