restaurant manager
Komachi Japanese Dining S.R.L
Total years of experience :17 years, 8 Months
* Responsible of the day to day operations of the restaurant to meet and exceeds guests needs and business requirements whilst ensuring strong management engagement and adherence to service standards and operating procedures.
* Coordinating daily restaurant management operations.
* Delivering superior service and maximizing customer satisfaction.
* Create detailed reports on weekly and month revenues and expenses.
* Audit inventory levels to ensure product availability and deal with suppliers for necessary product orders.
* Train and supervise staff.
* Managing the company's CRM and database.
* Chef cook from time to time
⦁ Maintains and manage reputation with clients;
⦁ Handles marketing and advertising for all our services offered and company activities;
⦁ Email and phone communication with the clients;
⦁ All PRO Services and clients meeting;
⦁ Responsible for Zoho, CRM updates;
⦁ Responsible for monthly reports to Free Zone about opened Companies, sending reports to Free Zone on the last working day of each month;
⦁ Responsible for receipt book, invoice books, payment voucher books, petty cash books, bank files, and performa invoices;
⦁ Preparing Client’s Files/ Contracts/ Documents for set up or any other orders like renewals, adding partners, etc.;
⦁ Responsible for all typing related to visas, company renewals, cancellation, amendments, establishment cards, request letters and all application forms;
⦁ Responsible for Free Zone and Offshore Companies set-up (documents submission and collection from Free Zone);
⦁ Employment files of all Employees handling;
⦁ Cancellation and full record related to employee’s holiday’s, tickets, and holiday’s payments;
⦁ All HR works including preparation of warning letters and/or any letters, company decisions etc. to the employees.
• Design, implement, and facilitate annual marketing plan for the company.
• Support and facilitate development and implementation of marketing plans.
• Plan and administer the company’s Marketing budget and keep cost in control.
• Develop promotional material and distribution.
• In-charge in the hiring and selection process.
• Train the marketing team for prospective client meetings, presentations, etc.
• Responsible for the Public relations efforts.
• Make staffing and hiring decisions within marketing department.
• Build and develop a marketing team which is competent, commercially astute, dedicated and efficient.
• Managing and updating day to day work of the database for migration visas, tour agents, travel agents, recruitment agencies, etc. in Australia.
• Managing incoming and outgoing accounts.
• Calling clients in Australia to correct contact information on the database and send information to the sales team in UK to follow-up the clients.
• Responding calls for client enquiries who want to move or migrate in Australia, holiday visas, tax back payment, or get a working visa then send the information to Australia to check their status and qualifications.
• Focuses up to date transport documentation for our Belgian client whenever needed and assisted customer issues at all means.
• Offer the best customer service for every client and confirm smooth arrangements to ensure accurate details for every delivery.
• Writing blogs and article online
• Writing Canadian Course Books about Real Estate Courses
• Handled sales phone calls and e-mails
• Communicated clients prior to their course and recording all correspondence
• Compiled client Information Packs
• Utilized social networking opportunities to facilitate sales and increase brand awareness
• Facilitated hiring and recruitment activities.
• Supported the Sales and the Marketing Manager in all aspects
• Managed the daily responsibilities of the Call Center as a problem solver, improving customer service efficiency, while achieving weekly and monthly goals plus objectives.
• Acted as an advocate for customers and responds with internal and external customer inquiries and complaints.
• Created contracts and invoices for our airline's clients all over Europe, Asia, South Africa, South America, concerning how much fuel they would consume, whether monthly, quarterly, semi annually, or annually.
• Prepared/initiated the flight schedules.
• Assisted 3 Help Desk Operators
• Maintained up to date the transport documentation which includes all dispatch notes, driver instructions and route maps.
• Provided excellent customer service which includes contacting them before delivery to confirm all arrangements and record all the details accurately on the system.
• Had to assure at all times that food items were correctly stored in their designated areas in accordance with established Hygiene Practices.
• Assembled the flight requirements from all sections according to the galley loading plan, the packing list and menu specifications.
• From ordinary worker with a capability to excel, was promoted as a hygiene assistant.
• Encoded accounts of the clients.
• Sent fax to the customers and branch outlets.
• Answered calls both local and international.
• Segregated as well as filled documents.
• Fulfilled my job and have given a good impression in everything I did.
