Office Manager/Regional PA
Regus
Total years of experience :18 years, 3 Months
Working within the Middle East & Africa newly created Regional Team; I am responsible for the office management of the HQ office and also supporting the seven functional directors:
• Daily support to seven functional directors (HR, Finance, Projects, Development, Operations, Marketing & Commercial)
• Supporting the Functional Directors with ad-hoc projects from power point presentations, excel reports and contracts
• Supporting the three visiting directors when in the UAE
• Organising travel for the MEA team across the region and internationally
• Diary Management for team
• Daily management of PRO in respect of visas for staff and family
• Production of daily, monthly reports as needed across all functions
• Collation and dissemination of information into excel
• Finance - processing of invoices for all office related expenses & travel
• Management of our HQ office; including organising office operations & procedures
Working within the Housing Policy & Delivery team - the objective was to develop a new Housing mobility scheme to enable individuals living within London to move across London. Also delivery of the Seaside & Country Homes scheme, a scheme to help elderly tenants move out of London. My duties included:-
•Support for my senior manager the Housing Mobility Manager
•Management of the teams resources (IT needs, stationary and travel)
•Day to day management of the Seaside & Country Homes scheme - liaising with internal and external individuals and organisations to reach key targets set by management
•Organising, structuring and delivering training courses for external stakeholders
•Production of daily, monthly and quarterly reports and statistics
•Establishing and maintaining relationships with key stakeholders
•Maintaining data within the section including secure information
Special Project - a Cross-governmental project involving three UK government departments - International resettlement programme to repatriate British citizens from Zimbabwe.
• First point of contact in relation to returning individuals with issues relating to their return, flight, accommodation and permanent resettlement in UK.
• Arranging and attending cross-departmental meetings.
• Updating stakeholders from Foreign & Commonwealth Office, Communities & Local Government, Home Office, British Red Cross, airport authorities, Department of Health and related local authorities with essential and changing information in presentation form.
• Responsible for managing the process of sourcing & securing accommodation, organising applicants, arranging return flight and informing the relevant authorities of their arrival.
Working with the Government Office for London, in the Crime & Drug (North London) team I was responsible for the support of the Crime Manager and Drugs Manager. My duties included:-
• Secretarial support for two senior executives
• Collections and analysis of data presented in various forms and disseminating into reports
• Reading, researching, and routing correspondence
• Drafting letters and documents
• Day to day management of the key relationships held between the organisation and external/internal contacts
• Liaising with local partnerships; attending external meetings and identifying and assisting with problem areas that arise
• Performance management and monitoring of the key stakeholders, taking a constructive approach to ensure that the relationship is a positive and mutually beneficial one
• Respinsible for delivery of any inter-agency request across the greater London area
• Monitoring the budget and ensuring it falls within the parameters set
• Management of various contractual agreements within London through collection of key information, attendance of meetings, dealing with issues and reporting back to managers
Working within the central government department of Ministry of Justice, our team was responsible for the managements of IT contracts and delivery of these items to courts across the UK. My duties included:-
• Day to day office management - including support of senior manager
• Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
• Administration and payment of invoices and purchase orders for members of the team
• Updating the Internet and distributing press, broadcast and internet summaries
• Collection of information from various sources then writing & sending out press releases
• Management of three simultaneous IT contracts including daily reports to managers, attendance at key meetings and daily communication with the external supplier by telephone and email
• Dealing with end-users - court judges and court employees, resolving any issues and keeping them informed of any developments
Working (as Project Officer) within the CUPID project team (a project to unify British courts through a property transfer scheme) - team my role was daily management of the project. My duties included:
• Administrative support for the team of five, answer and dealing with telephone calls, filing, preparation of documents and minute taking
• Attendance and preparation of documents for Board meetings
• Monitoring the progress of the project against key dates, keeping manager informed through weekly reports
Home study.
Ten GCSEs at grade C and above including Mathematics, Spanish and English at grade B.