Julie Ann Miciano

• Managed executive calendars, scheduled meetings, and coordinated cross‑department activities.
• Communicated with clients via phone, email, and meetings to maintain strong business relationships.
• Presented company products and services to prospective clients and supported business development.
• Identified client needs and recommended tailored solutions.
• Coordinated with marketing, finance, and operations teams to support client requirements.
• Maintained accurate CRM records and updated client data.
• Tracked sales pipelines, deals, and performance metrics for reporting and forecasting.
• Supported client onboarding and ensured smooth service delivery across departments.

• Managed calendars and scheduled meetings for lawyers, consultants, and clients.
• Handled incoming calls, emails, and correspondence with professionalism.
• Prepared and edited legal documents, letters, and reports with high accuracy.
• Served as first point of contact for clients and assisted with inquiries.
• Supported onboarding of new clients and collected required legal documentation.
• Assisted clients with business license applications and visa processing.
• Maintained and updated legal databases and case management systems.
• Conducted preliminary legal research and compiled case information.
• Supported invoicing, payment follow‑ups, and basic accounting tasks.
• Coordinated with vendors and external service providers for office operations.

• Managed customer orders through email and online platforms, resolving inquiries and claims.
• Coordinated with export/import teams to negotiate shipping rates and arrange bookings.
• Prepared shipping documentation including invoices, packing lists, HS codes, BOE, Exit Declarations, and Bills of Lading.
• Liaised with freight forwarders to monitor shipments and ensure timely delivery.
• Worked with Accounts Receivable to follow up on payments and maintain accurate records.
• Coordinated with Accounts Payable to reconcile statements and ensure timely supplier payments.
• Delivered excellent customer service and resolved complaints with professionalism.
• Maintained accurate documentation and supported cross functional operations.

• Processed payroll for multiple client accounts with accuracy and timeliness.
• Assisted clients with onboarding, payroll setup, and benefits allocation.
• Provided guidance on payroll taxes, calculations, and compliance requirements.
• Resolved billing inquiries and maintained high customer satisfaction.
• Supported timecard management and corrected discrepancies.
• Assisted with ACA compliance, benefits setup, and regulatory requirements.
• Facilitated corrections and filing of W‑2, 1095‑C, and 1094‑C forms.
• Delivered system training to clients and mentored new employees.

• Handled inbound customer service calls and resolved warranty‑related concerns.
• Provided technical troubleshooting for phone and device issues.
• Coordinated replacement device dispatch and follow‑ups.
• Processed billing transactions and payment inquiries.
• Handled escalated issues and ensured customer retention.

• Managed front desk operations, visitor check‑ins, and appointment scheduling.
• Prepared reports, coordinated meetings, and maintained filing systems.
• Processed client and tenant payments and maintained financial records.
• Managed employee time cards and supported payroll submissions.
• Conducted inventory audits and managed office supplies.
• Administered petty cash and maintained accurate transaction records.