IT Specialist
Last Resort Game Zone
Total years of experience :10 years, 10 Months
-Assembling and disassembling of PC in case of hardware failure
-Installing new software and updating it to the café software according
to the customer needs
-Configuring and checking network connection in all the available network devices
-Guiding new customers with the café software like how to browse for a certain
game, movie, software, tv-show
-Helping customers with changing their own keyboard, mouse, headset
-Installing new games and updating old games as required by the customers
-Planning and performing maintenance tasks and updating latest firmware for
the network equipment like Storage Server, switch, CCTV, etc
-Install and maintain Network hardware and software performance to ensure
security and availability to epecific users
-Manage Cisco Catalyst Switches series and troubleshooting LAN issues
-Maintain Security Server (Symantec Antivirus) for server and client PCs including
virus update
-Providing support to user email client (MS Outlook)
-Administer Network (including Email Server, File Storage, Active Directory,
Filemaker Server, etc) Desktop computers (including Windows update deployment),
Avaya IP Phones and Digital Printers
-Provides Network User accounts and password as required
-Identify users needs
-Make recommendation about purchasing latest printing machines for offset and
digital printing based on company needs
-Maintain log and list of required devices need for repair and maintenance
-Meet the Managers to discuss system requirements, specification, cost and timelines
-Answering phones and routing calls to the correct person or taking messages.
-Handling basic bookkeeping tasks.
-Filing and retrieving corporate records, documents, and reports.
-Researching and conducting data to prepare documents for review and presentation.
-Performing office duties that include ordering supplies and managing a records
database.
-Provide general administrative support.
-Provides technical assistance and support for incoming queries and issues related to
computer system (software and hardware)
-Resolves technical issues on LAN and Wireless devices
-Respond to email for customer seeking help
-Walkthrough the customers in problem solving process
-Install Users conputer peripherals
-Followup the customer to ensure their issues has beed resolve
ACHIEVEMENT: HP IPG-Southeast Asia Customer Satisfaction Top Performer,
1st half of 2011
Provide superior services in troubleshooting and configuration of the following:
-Desktop and Laptop repair (Gateway and eMachines Brand)
-Microsoft OS: Windows 7, Vista, XP, 2000, ME
-Spyware, Viruses, adware and Malware removal, Firewall configuration
-Configuring Linksys Switches and Routers (Diagnostic on Network LAN and Wireless)
-Print Server setup (Configuration and troubleshooting)