Customer Service Specialist
Gourmet Gulf Company
Total years of experience :12 years, 1 Months
• Handling 5 brands.
• Learned to work with ERP when getting guest’s orders.
• Making sure that every guest’s delivery experience is valued by ensuring that every instruction is followed.
• Learned different areas in Dubai that our deliveries cover.
Tasks and Responsibilities:
• Did multi-tasking with different tools or system accessing consumer’s details while listening to the consumer’s concern and providing the necessary resolution.
• Had a chance to work with different representatives from all over the world especially from EMEA (Europe, Middle East & Africa) Region.
• Followed complex rules when it comes to handling a financial account.
• Attended Anti-fraud seminars to be fully equipped against ‘fraudsters’.
• Treating every customer’s information with utmost confidentiality.
• Responsible for all potential fraudulent transactions and reporting it to undergo a thorough investigation process.
Achievements:
• Awarded as one of the top agents for the last quarter of 2014.
• Awarded as one of the top agents for the first quarter of 2015.
Tasks and Responsibilities:
• Underwent Basic Customer Service Training / Basic Communication Skills Training
• Handled US Based Account - Sears Delivery Customer Care
• Learned to multi-task by utilizing multiple tools while listening to client’s concern without jeopardizing the proper resolution.
• Considered as Trusted Advisor after going to multiple Customer Service Training.
• Learned to promote Company’s other business venture by doing up-selling.
• Learned how to do Quality Audit to ensure that agents are providing good quality service.
• Handled escalated calls that agents weren’t able to resolve.
Achievements:
• Awarded as one of the best sellers more than once.
• Held as one of the best agents multiple times.
• Passed the Mentorship Test and had a chance to assist my immediate manager handle our team.
State University
