Khayam Al Balushi

Managing of Properties Daily Operations:
Rent Responsibilities

• Setting Rent: responsible for setting the right rent level to attract tenants to your property and understand the market where the property is located and have looked at comparable properties in the area.
• Collecting Rent: ensure optimal cash flow by setting a date to collect rent each month and professionally keeping pace.
• Adjusting Rent: increase the rent by a fixed percentage each year or, as requested, according to contract and municipal law. Also decrease the rent if the need is necessary according to market.

Tenant Responsibilities

• Finding Tenants: responsible for filling vacancies. To advertise the rental and what to include in the ads. Understand what attracts tenants, so they can offer tips to help makeover the property.
• Screening Tenants: consistent screening process, including idea of how to select the right tenants; those who will pay their rent on time, have a longer tenancy and create fewer problems.
• Handling Leases: setting the lease term and making sure it has all the necessary clauses to protect the owner. This includes determining the amount of security deposit, if required.
• Handling Complaints/Emergencies: Dealing with maintenance requests, noise complaints and have the necessary contacts to handle emergency situations.
• Handling Move Outs: When a tenant moves out, responsible for inspecting the unit, checking for damages and determining what portion of the security deposit will be returned to the tenant. Ensure cleaning of the unit, repairing any damages and finding a new tenant.
• Dealing with Evictions: Unpaid or otherwise breaches the terms of a lease, understand the proper way to file and move forward with an eviction.


Maintenance and Repairs

• Property Safety: Keeping the property in safe and habitable condition. Also responsible for the physical management of the property, including regular maintenance and emergency repairs.
*Available for emergencies 24/7; On-call

• Property Maintenance: Performing preventative property maintenance to keep the property functioning in top condition. In-charge of hiring company to exterminate, check for leaks, landscape, and remove trash. Proper maintenance in aiming to keep current tenants happy and attract new tenants.
• Repairs: if any issues, ensure to fix the problem or hire a company to do so. Have a large network of reliable plumbers, electricians, carpenters and other contractors.
• Other duties as assigned.

Knowledge of Landlord-Tenant Law

• Screen a Tenant
• Handle Security Deposits
• Terminate a Lease
• Evict a Tenant
• Comply With Property Safety Standards



Other duties assigned

Managing the Human Resources and Administration Department Daily Operations:
• Daily staff attendance review; RP renewal, labour permits, smart card, passports; primary health, LMRA, GOSI, vocational training (Monthly invoices).
• Following up with Ministry labour, health and chamber of commerce, Directorate of passport immigration and LMRA.
• Renewal of CR’s, industrial license, permits, and agencies.
• Following up with Tamkeen regarding exhibitions and support.
• Dealing with telecommunication companies in regards to company fixed lines, internet and mobiles.
• Handling petty cash and company credit card for payments.
• Maintaining records of CR’s, online payments and office equipment.
• Handling employees’ passports and their families. (Records, visa updates and safekeeping).
• Dealing with vendors for purchasing, issuing lpo’s and servicing.
• Handling and maintaining records of company vehicles; servicing, insurance and registration.
• Handling employee accommodation and transport.
• Recruitment of local and expatriates.
• Preparing employees offer letters and contracts.
• Handling public relations and coordinating with ministries, embassies, government bodies, private and public sectors.
• Other duties as assigned.

Work details: • Develop close working relationships with the general manager and senior management in executing projects and activities.
• To work closely with the project teams to support this population and gain a commercial understanding of their activities and people issues.
• Maintain local office procedures and ensure compliance at all times to labour law requirements.
• Maintain procedural documentation, flow charts, checklists and standard forms and advise the Senior Manager of any agreed procedure changes.
• Take responsibility for policy and procedure developments to ensure consistency in delivery of service and where necessary evaluate operational efficiency and recommend policy or procedural improvements.
• Maintain up-to-date knowledge of technical issues associated with local labor law, visa and resident permit processing and GOSI. Extracting and interpreting legislative information when required.
• Ensure proactive dialogue to offer advice and explanation to managers on policy and specific terms and conditions of employment, compensation and benefits.
• Provide advice and guidance for a speedy investigation and resolution of employment issues and manage expectations to minimize conflict between all parties. Involve the senior manager in complex or potentially difficult cases.
• Develop and coach support staff to increase their knowledge, skill and competence.
• Oversee office administration, through management of the senior manager, to ensure the efficient processing of visas and extensions.
• Implementation of localization recruitment, training and development.
• Enrollment of employees on training courses and managing annual training budget.

To manage day to day administration operations
• Recruitment and selection, Induction, Employee Contract, Labour Law, Visa process, Policies and Procedures.
• Managing the budget for office supplies, using database systems, Preparing LPO's, Purchasing and maintenance for all equipments.
• An efficient team leader, have guided staff and consistently focusing on achieving the best customer satisfaction.
• Respected leader among staff, driven by passion, with an urge to strive for excellence; have helped the centre to maximize their revenue by providing best customer service experience.