Yousaf Rahil Mir, Customer Sales Executive

Yousaf Rahil Mir

Customer Sales Executive

Prime BPO International, Islamabad

Location
Pakistan - Karachi
Education
Master's degree, Metallurgical Engineering
Experience
5 years, 6 Months

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Work Experience

Total years of experience :5 years, 6 Months

Customer Sales Executive at Prime BPO International, Islamabad
  • Pakistan - Islamabad
  • February 2017 to September 2018

Job Responsibilities:

1- Out-bound automatic dialing for business process orientation
2- Telemarketing in USA for the service “Final Expense Insurance Plan”
3- Detailed Communication over internet regarding the products and services
4- Maintaining Report card on weekly basis
5- A target of minimum 5 LPD
6- Be calm, polite, courteous, intended towards the customers all over the time

Customer Service Representative at Warid Telecom
  • Pakistan - Karachi
  • January 2013 to October 2016

Job Responsibilities:
1- 5 Times got E Champ award on 100% performance and voice/pitch quality
2- Trained new comers for E-Bay; how to communicate with customer directly
3- To answer the FAQs describe about the offers and GSM packages
4- Dealing with clients and resolved their complaints on immediate basis

Education

Master's degree, Metallurgical Engineering
  • at Dawood University of Engineering & Technology (DUET)
  • April 2017

FINAL YEAR PROJECT/THESIS | Project Offered by SUPARCO | Project Title: Effects Of Heat-treatment and Welding of Aluminum Alloy 7075 Project/Thesis Objective: • The objective of this research experimental program was to evaluate the effects of heat-treatment on the mechanical properties of Al-7075 Alloy samples • To study the problems of hot-cracking after the weldment of samples • To find and suggest the post heat-treatment and procedure of welding to prevent and avoid the hot-cracking • To perform the dye-penetration test (NDT) & Metallography for the evaluation of the crack growth & microstructure of the Aluminum Alloy 7075

Specialties & Skills

Customer Service
Teaching
Arc Welding
Computer Skills
Digital Marketing
BUSINESS PROCESS
CUSTOMER RELATIONS
CUSTOMER SUPPORT
DELIVERY
INSURANCE
QUALITY
TELECOMMUNICATIONS
TELEMARKETING

Languages

English
Expert

Training and Certifications

Internship (Training)
Training Institute:
Pakistan Machine Tool Factory
Date Attended:
December 2014
Duration:
45 hours
Internship (Training)
Training Institute:
Pakistan Steel Mills Karachi
Date Attended:
June 2015
Duration:
60 hours