Manager, Human Resources and Administration
Asset Digital
Total years of experience :19 years, 9 Months
On March 2, 2022, I embarked on a new chapter in my professional journey as the Manager of Human Resources and Administration at Asset Digital, a UK-based marketing agency specializing in digital marketing, including content creation, lead generation, social media management, and web development. Over the course of my tenure until August 2023, I played a pivotal role in shaping the organizational culture and ensuring the seamless functioning of HR and administrative processes.
• Strategic Talent Acquisition:
Led strategic talent acquisition efforts, aligning recruitment initiatives with organizational objectives. Developed and implemented targeted sourcing strategies to attract top-tier candidates in line with company growth and talent needs.
• Team Building and Engagement:
Organized successful special events to promote team cohesion and boost employee morale. Efficient
• Workforce Management:
Assisted in payroll processing, attendance reporting, and workforce metrics analysis for streamlined operations
• Communication and Conflict Resolution:
Provided coaching to department managers and acted as an impartial mediator to resolve conflicts between team members.
• Process Optimization and Compliance Oversight:
Managed benefit programs, employee records, HR policies, and ensured compliance with labor laws and contracts while handling administrative aspects effectively.
• Office Operations Management:
Ensure smooth and productive office operations by coordinating workflow, acquiring office supplies, and overseeing general administrative duties.
• Vendor and Supplier Management:
Manage supplier connections, negotiate contracts, and oversee the acquisition of goods and services. Key tasks include assessing supplier performance, guaranteeing timely deliveries, and minimising expenses.
• Service Contract Administration:
Administer and oversee service contracts, ensuring compliance with terms and conditions. This includes coordinating with vendors, tracking service performance, and renewing contracts as needed.
• Facilities and Building Maintenance:
Manage the maintenance of a building, including everyday inspections, fixing things that are broken, and making sure the workplace is safe and secure. Collaborate with other companies that help look after the building
In October 2008, I embarked on a transformative journey as the Human Resource and Administration Manager at Q Excess (Pvt) Ltd, a fully owned subsidiary of an USA-based software development company specializing in solutions for collection agencies in the USA and Canada. Over the course of ten years, my role evolved into a tapestry of strategic leadership, meticulous planning, and a steadfast dedication to fostering a positive workplace culture.
• Policy Development and Implementation:
Designed and executed comprehensive HR policies and procedures to align with organizational objectives.
• Talent Acquisition and Recruitment Strategy:
Designed, developed, and executed comprehensive talent acquisition strategies to attract and hire top-tier candidates. Aligned recruitment efforts with organizational objectives.
• Employee Lifecycle Management:
Oversaw employee on boarding, performance management, and disciplinary processes, ensuring adherence to company standards.
• Compliance and Legal Expertise:
Maintained compliance with Sri Lankan employment laws, staying updated on labor regulations and benefits trends
• Strategic HR Contributions:
Utilized data analysis to identify areas for improvement, developed employee engagement strategies, and advised senior management on HR best practices.
• Conflict Resolution and Employee Engagement:
Facilitated conflict resolution, conducted exit interviews, and organized employee events to foster a positive work environment.
• Day Today Office Management:
Ensure smooth and productive office operations by coordinating workflow, acquiring office supplies, and overseeing general administrative duties.
• Facilities and Building Maintenance:
Supervise building maintenance activities, including routine inspections, repairs, and ensuring a safe and secure workplace. Coordinate with external service providers for facility management services.
• Record Keeping and Documentation:
Diligent record-keeping of office activities, contracts, and maintenance schedules is crucial. Proper documentation has immense importance for compliance purposes, for handling audits, and for referencing information in the future
Regularly monitoredattendance records toensure alignment with organizational policies. Skillfully facilitatedinternal conflict resolutionbetweenemployees while maintainingimpartiality. Contributedto the development of HRpolicies andprocedures, encompassingbenefits administration, performance management, compensationplanning, andrecruitment. Preparedcomprehensive reports onvarious HRfunctions, includingturnover rates andabsenteeismlevels. Collaboratedwithhiringmanagers tocomprehendjobrequirements and create effectivesourcingplans. Offeredguidance ondisciplinary actions inalignment withcompany policy. Conductedresearchonrecruitingbest practices todevise effective talent acquisitionstrategies.
I was promoted as a trainer and auditor. I was supposed to audit Skip tracing operation of the team and training new staff as well existing staff of Skip tracing and new operations
I started my Career with Q Excess (Pvt) Ltd, fully owned subsidiary of an USA-based software development company specializing in solutions for collection agencies in the USA and Canada. I joined with as a Operation and support staff in their Skip Tracing Department to trace debtors of its clients.
WPA World Class Services (PVT) LTD is a back Process Operation of a UK based Insurance company Western Provident Association.
There I processing claims based on prescriptions and invoices.